Senior Bilingual Customer Service Representative – French, English
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Job Description
Senior Bilingual Healthcare Customer Service Representative providing exceptional service remotely in Canada. Answering customer inquiries and scheduling maintenance appointments with compassion.
Responsibilities:
- Answer incoming communications from customers via calls, emails and other message formats
- Conduct research to provide answers for customers to resolve their issues
- Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
- Organize and arrange preventive maintenance site visits
- Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
- Mentor junior team members and provide training on best practices
Requirements:
- 1+ year of call center experience supporting a healthcare account
- Familiarity with healthcare programs and applications
- 1+ year or more post-secondary education or 2 years of equivalent experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Must already reside in Canada
Benefits:
- Supportive of your career and professional development
- Inclusive culture and community minded organization where giving back is encouraged
- Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives
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