Senior BMC Helix ITSM Engineer
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Job Description
Senior BMC Helix ITSM Engineer desarrollando soluciones BMC Helix ITSM SaaS para consultoría tecnológica. Configuración de ARS, workflows e integraciones REST/SOAP en entorno remoto.
Responsibilities:
- Desarrollar y configurar soluciones sobre BMC Helix ITSM / AR System
- Crear workflows con Active Links, Filters y Escalations
- Trabajar con Smart IT y vistas progresivas
- Construir servicios en Digital Workplace Catalog
- Configurar integraciones bidireccionales mediante REST/SOAP
- Trabajar con SQL y Helix Dashboard
- Participar en el desarrollo, evolución e integración de BMC Helix ITSM SaaS
Requirements:
- Titulación universitaria en Ingeniería, Informática o Ciencias, con equivalencias para Ingeniería Técnica, Diplomatura o CFGS
- Más de 5 años de experiencia con BMC Helix ITSM, al menos 3 en entorno SaaS
- Certificación ITIL y conocimiento funcional de procesos ITIL
- Experiencia sólida con motor ARS y workflows
- Experiencia con Smart IT, vistas progresivas y Digital Workplace Catalog
- Experiencia en integraciones API REST con sistemas externos
- Se valorará experiencia con SOAP, LDAP, Azure AD, SQL, monitorización y Helix Dashboard
Benefits:
- Teletrabajo, sin desplazamientos habituales
- Jornada de 8:00 a 17:00
- Entorno estable
- Autonomía técnica
- Comunicación directa, seguimiento y respaldo
- Continuidad profesional y acceso a distintos proyectos y entornos tecnológicos
- Crecimiento profesional
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