Senior Brand Success Manager – Bilingual, Korean/English
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Job Description
Senior Brand Success Manager coaching Korean-speaking brands on Faire’s wholesale technology platform. Driving adoption, retention, revenue, and growth through data-led account management.
Responsibilities:
- Manage a book of approximately 200–250 brands
- Engage brands through scaled and 1:1 email, phone, in-person, and video interactions
- Own business and revenue outcomes
- Develop trusted customer relationships
- Drive adoption and ongoing usage of Faire Direct, Ads, and Insider Partnership
- Identify growth opportunities and coach brands from strategy through execution
- Communicate new product releases and updates to accounts
- Synthesize and communicate customer feedback to inform product development
- Collaborate cross-functionally with support, product, design, and marketing teams
- Use data, graphs, and reports to drive action and exceed goals
- Adapt to changing business needs and goals
- Foster a psychologically safe, motivating, inclusive, and energizing team culture
Requirements:
- Fluent in Korean
- 5+ years of experience in sales, account management, or business development in a fast-paced environment
- Experience using fundamental sales and data tools, such as Salesforce, data visualization software, and call recording tools
- Customer-obsessed mindset and understanding of small-business needs
- Goal-oriented and motivated to exceed quota-based goals
- AI-first approach and ability to leverage AI tools
- Strong verbal and written communication skills
- Ability to aggregate customer feedback and influence cross-functional stakeholders and decisions
- Ownership mentality and bias to action
- Resourcefulness, growth mindset, agility, flexibility, resilience, and collaboration
- Creative problem-solving and innovation skills
- Ability to leverage data, track, analyze, and communicate key performance metrics
Benefits:
- Equity
- Comprehensive benefits
- Competitive pay
- Latest enterprise AI tools
- Flexible remote work up to 4 weeks per year for hybrid in-office roles
- Equal access to opportunities, growth, and success
- Reasonable accommodation throughout the recruitment process
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