Senior Case Manager – Personal Injury
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Job Description
Senior Case Manager managing plaintiff personal injury cases for The Ward Law Group. Coordinating clients, medical providers, insurers, and attorneys from intake through resolution.
Responsibilities:
- Support plaintiff personal injury cases from intake through resolution under attorney supervision
- Apply expert knowledge of the bodily injury claims process
- Manage an average caseload of 80 to 120 personal injury cases
- Meet or exceed settlement and treatment goals while adhering to case lifecycle timelines
- Manage insurance communications, medical treatment coordination, and claim activities
- Coordinate with clients, medical providers, insurance carriers, and attorneys
- Maintain accurate, complete, and current case documentation and activity records in Litify
- Assist with case-related activities and legal support functions
- Communicate with clients in English and Spanish as needed
- Monitor claim status and follow up on outstanding items to prevent delays
- Ensure compliance with firm procedures, documentation standards, and case management best practices
Requirements:
- Minimum 2 years of recent experience in plaintiff personal injury case management
- Experience handling personal injury claims, including no-fault, bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims
- Experience working in a plaintiff personal injury law firm
- Fluent in English and Spanish
- Strong organizational, communication, and case management skills
- Ability to work independently and manage a full caseload in a remote environment
- Prior experience using Litify or Salesforce preferred
- Contractors must supply their own equipment and workspace
- Computer meeting specified Windows 11 or macOS 14 hardware requirements
- Internet connection with at least 30 Mbps download and 15 Mbps upload, latency under 100 ms, and private password-protected network
- USB noise-cancelling headset with microphone
- Webcam capable of clear video
- Full-disk encryption, automatic security updates, screen lock after no more than 10 minutes idle, and active endpoint protection software
- Applicant data must be stored only in firm-designated systems
- Resume must be submitted in English
Benefits:
- Remote work
- Flexible remote environment
- No employee benefits provided; contractors supply their own equipment, software, internet connection, and workspace
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