Senior Claims Representative – Transportation
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Job Description
Senior claims representative managing complex commercial auto claims for Berkley Small Business Solutions. Handling coverage, investigations, reserves, settlements, vendors, and mentoring across jurisdictions.
Responsibilities:
- Independently manage a complex portfolio of commercial auto claims, including high-exposure physical damage, property damage, total loss, fuel spills, medical payments, cargo damage, and multi-party liability claims
- Exercise advanced judgment in coverage analysis, investigation strategy, and claims resolution
- Ensure compliance with jurisdictional requirements
- Lead proactive and timely communication with insureds, claimants, brokers, and internal partners
- Serve as a primary escalation point for complex or sensitive customer issues
- Oversee vendor performance, including appraisers, independent adjusters, and specialty experts
- Perform advanced coverage evaluations using policy language, statutes, regulations, and case law
- Communicate coverage positions and issue detailed coverage letters
- Provide consultative support and informal coaching to junior adjusters
- Ensure claim files contain complete, accurate, and timely documentation
- Monitor and validate data quality and statutory reporting compliance
- Establish and adjust loss and expense reserves on complex and potentially high-severity claims
- Identify significant reserve changes and collaborate with leadership and actuarial teams
- Lead comprehensive investigations involving insureds, witnesses, experts, authorities, and medical providers
- Conduct or direct recorded statements, scene investigations, and technical evaluations
- Evaluate and pursue subrogation, contribution, and recovery opportunities
- Manage claim workflows and diary practices in accordance with company guidelines and regulatory timelines
- Direct external vendors in damage evaluation, liability assessment, and exposure analysis
- Oversee and resolve total loss claims, including valuation disputes, diminished value, salvage processes, and heavy equipment appraisals
- Negotiate settlements on complex claims
- Support continuous improvement and department initiatives
- Perform other functions as assigned
Requirements:
- 5+ years of commercial auto or casualty claims handling experience, preferably involving trucking, cargo, or multi-jurisdictional claims
- Demonstrated expertise in coverage interpretation, liability assessment, and negotiation of complex claims
- Strong interpersonal, communication, and conflict-resolution skills
- Advanced organizational and analytical abilities
- Proficiency in Microsoft Office and claims management systems
- Ability to mentor and support development of less experienced adjusters
- Must obtain and maintain independent adjuster licenses in all required states, including AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, and TX, within 90 days of hire
- Completion of required licensing coursework, testing, and background checks
- Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible claims experience
- Business-related travel as required, estimated at less than 5% of time
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Wellness benefits
- Paid time off
- 401(k) plan
- Profit-sharing plan
- Competitive compensation plan
- Remote working arrangements may be considered for a highly qualified candidate
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