Senior Client Success
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Job Description
Client Success professional managing healthcare technology client portfolios for Veradigm. Driving adoption, renewals, retention, and expansion through executive relationships and Salesforce pipeline collaboration.
Responsibilities:
- Serve as the primary relationship owner for an assigned client portfolio across activation, adoption, renewal, and expansion
- Lead SBR and executive-facing updates
- Align Veradigm capabilities to client business priorities and strategic goals
- Proactively manage client health and identify at-risk accounts
- Own recovery plans and coordinate cross-functional responses
- Identify cross-sell and upsell opportunities, document them in Salesforce, and collaborate with Sales
- Manage the renewal cycle and maintain forward-looking forecast visibility
- Execute retention strategies to protect and grow portfolio revenue
- Resolve escalated support, contractual, and financial issues
- Serve as the primary internal advocate for client needs
Requirements:
- Applicants for North American based positions must be legally authorized to work in the United States or Canada
- Visa sponsorship is not offered for this position
- Verification of employment eligibility is required as a condition of hire
- Experience managing client portfolios and the full client lifecycle
- Experience leading client business reviews and executive-facing updates
- Experience managing client health, recovery plans, renewals, retention, cross-sell, and upsell opportunities
- Experience documenting opportunities in Salesforce
- Ability to resolve escalated support, contractual, and financial issues
Benefits:
- Holidays
- Vacation
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Retirement savings
- Professional development tools and flexibility
- Equal employment opportunity and affirmative action
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