Senior Cloud Partner Success Manager
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Job Description
Senior Cloud Partner Success Manager driving partner revenue and adoption of Acronis Cyber Protect Cloud. Managing channel relationships, onboarding, enablement, retention, and cloud-service growth in Malaysia.
Responsibilities:
- Conduct territory analysis and planning for dedicated geographies to identify top potential partners
- Develop relationships with key decision makers on the partner side and maintain regular contact with partners based on priority
- Align with Acronis Cloud Distributors for joint channel enablement activities and drive quarter-over-quarter cloud revenue growth through assigned partners
- Train new and existing partners on current and new products
- Support new partners in business and technology development through onboarding and enablement
- Perform account planning with all managed partners
- Motivate and enable partners to sell Acronis services to existing customers, attract new customers, and retain existing customers
- Drive partner satisfaction and act as a trusted advisor and single point of contact throughout the partner lifecycle
- Drive upsell and cross-sell initiatives to increase new-services attach rate
- Coordinate internal resources, including Presales and Technical Support, to help partners grow
- Profile managed partners and maintain Partner Passport data with at least 80% of fields completed
- Lead partner lifecycle management through regular education, evangelization, and commitment-focused activities
- Track KPIs including revenue from signed partners, partner churn rate, and number of Acronis services sold through partners
Requirements:
- 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor)
- Fluent English, both written and verbal
- Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols
- In-depth channel and field sales experience with an understanding of the cloud market business model
- Strong presentation, communication, and planning skills
- Strong internal customer focus with desire to learn all aspects of the business
- High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Strong written and verbal communication and interpersonal skills
- Outstanding organizational, problem solving, and multi-tasking skills
- Collaborative, team-player with a commitment to succeed and never give up attitude
- Self-motivated, proactive, and able to work with minimal supervision
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