Senior Consultant, SAP Digital Adoption & Enablement
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Job Description
Senior SAP digital adoption consultant enabling user adoption across ERP transformation projects at Nagarro. Designing Digital Adoption Platform guidance and LMS/LXP learning solutions.
Responsibilities:
- Develop and implement change strategies in transformation projects, ideally in the SAP context, focusing on sustainable user adoption
- Translate change objectives into structured enablement and adoption concepts across systems, processes, and user groups
- Conceptualize, coordinate, and implement Digital Adoption Platforms such as WalkMe, Whatfix, and Userlane
- Create and quality-assure in-app assets including walkthroughs, tooltips/SmartTips, hotspots, and contextual help
- Manage end-to-end enablement, including target group segmentation, content lifecycle management, testing, go-live coordination, and adoption KPI evaluation
- Introduce, operate, and continuously improve learning solutions in LMS/LXP environments, including course structures, learning paths, assignments, and reporting
- Design modern enablement and learning approaches, including AI-supported personalization and learning analytics
- Apply user experience and accessibility (WCAG) standards to learning content and in-app guidance concepts
- Execute stakeholder analyses, alignment workshops, targeted communication initiatives, and enablement sessions in German and English
- Collaborate closely with HR development, IT, and business units
- Contribute to governance for enablement content, quality standards, and translations
Requirements:
- Several years of experience in Organizational Change Management within technology- or ERP-driven transformation projects, ideally SAP, with a strong focus on user adoption
- Experience in the conception and operational use of Digital Adoption Platforms, including SAP EnableNow, WalkMe, Whatfix, or Userlane
- Responsibility for productive in-app guidance content
- Participation in at least one end-to-end enablement or adoption initiative, from change concept through rollout to evaluation of adoption KPIs
- Practical experience in LMS/LXP environments, including course structures, learning paths, assignments, and reporting, such as SuccessFactors Learning
- Familiarity with change management methodologies including ADKAR, Prosci, or Kotter
- Familiarity with instructional design
- Pragmatic, implementation-oriented mindset
- Strong communication skills, empathy, and confidence in stakeholder interaction
- Very good German and English skills
- Interest in modern enablement and learning approaches, including AI-supported concepts, UX, and accessibility (WCAG)
Benefits:
- 30 days of paid vacation
- Internal and external training opportunities
- MyN – Nagarro Employee Share Program
- Attractive company car arrangements
- Company bicycle arrangements
- Company-funded accident insurance policy
- Modern office space at central locations with high-tech equipment
- Sports programs
- Access to the corporate benefits portal
- Free fruit and drinks
- Plenty of room for innovation in a high-growth environment with the latest technologies and products
- Flat hierarchies
- Long-term, stable job with attractive development opportunities
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