Senior Customer Sales Advocate
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Job Description
Senior Customer Sales Advocate managing inbound customer conversations and guiding prospects through the purchase journey at Boldr. Engaging potential clients to convert interest into confirmed customers while upholding core values.
Responsibilities:
- Understand the products inside and out and articulate our value proposition clearly.
- Conduct system demos to potential clients.
- Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
- Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
- Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
- Understand the product offering deeply and clearly articulate value propositions to prospective customers
- Conduct guided conversations and product walkthroughs where applicable to support decision-making
- Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
- Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn’t working
- Maintain accurate tracking of customer interactions using CRM and communication tools
Requirements:
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- **YOU HAVE…**
- 1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations
- Strong written and verbal communication skills with the ability to clearly and persuasively communicate value
- Comfort managing multiple conversations in a fast-paced, high-volume environment
- Proactive follow-up habits with strong ownership and accountability
- Ability to identify and prioritize high-intent opportunities
- Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)
- Strong organizational skills and attention to detail
- Ability to learn quickly and adapt in a structured but evolving environment
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