Senior Customer Solutions Engineer
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Job Description
Senior Customer Solutions Engineer at Checkly enabling reliable application performance. Collaborate with engineering teams and directly assist valuable customers with their challenges.
Responsibilities:
- Become an expert on Checkly and the Monitoring space.
- Work with valuable customers in different stages across pre- and post-sales.
- Assist prospects with technical evaluation of Checkly from demo to implementation.
- Speak with customers directly and share learnings with Product and Engineering.
- Assist in continuously improving technical documentation, processes and policies.
- Involved in Customer Support during onboarding to learn the platform.
Requirements:
- Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred).
- 5+ years experience in a Solutions Engineering, Sales Engineering, a Customer Solutions or a Forward Deployed Engineer role.
- Experience working in dev-tools SaaS companies. Observability, monitoring, or testing background is preferred, but not required.
- Ability to use AI tools to accelerate customer-facing work: researching prospect environments, generating tailored demo code, building proof-of-concept repos etc.
- Ability to be autonomous and self-motivated in a remote-first work environment.
- Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed.
- Proactive and ownership-oriented mindset to help build long-lasting partnerships with Checkly’s customers.
- Excellent spoken and written English skills.
- Located in Europe, UTC+1 and UTC+2 time zones.
Benefits:
- Stock options
- 27 days of paid vacation
- Paid sick leave & up to 14 weeks of paid parental leave
- Annual company on-site
- Employment & contractor options
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