Senior Customer Success Manager, Strategic
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Customer Success Manager guiding strategic accounts for Tebra’s all-in-one EHR platform for independent healthcare practices. Driving retention, renewals, expansion, and customer adoption.
Responsibilities:
- Manage a high-value book of business with increasingly complex customer types, ensuring long-term retention and value realization
- Develop structured value frameworks aligning product adoption to measurable outcomes
- Conduct proactive outreach using customer health analytics and drive tailored interventions
- Deliver advanced recommendations based on industry best practices, product expertise, and customer-specific growth opportunities
- Meet or exceed quarterly ARR retention and expansion quotas, identifying whitespace and future product opportunities
- Own complex and high-risk renewals, including stakeholder alignment, objection handling, and narrative development
- Independently de-escalate customer challenges and proactively involve leadership with context and recommended paths forward
- Participate in customer onboarding from the outset
- Collaborate with Product, Marketing, Support, and Customer Success leadership on feedback, playbooks, and post-launch improvements
- Mentor new Customer Success Managers
- Demonstrate data-driven storytelling in customer updates, internal communications, and cross-functional initiatives
Requirements:
- 5+ years of experience managing high-value, complex customers in a fast-paced SaaS or technology environment
- Deep product and industry understanding; ability to translate needs into strategic recommendations and influence roadmap discussions
- Advanced communication skills, including executive-level communication and data-driven storytelling
- Proven ability to independently manage escalations, high-risk renewals, and complex customer situations
- Consistent record of meeting or exceeding retention and expansion metrics, including elevated quotas
- Demonstrated leadership through mentoring, cross-functional collaboration, and contribution to process/playbook improvements
- Ability to synthesize data into actionable insights for customers and internal teams
- Strong problem-solving skills, creative strategic thinking, and comfort navigating ambiguity
Benefits:
- Variable pay opportunity for eligible employees
- Healthcare benefits
- Dell work-from-home basics discount
- Gympass health and fitness resources
- Telus Employee Assistance Program and mental health resources
Similar Jobs
Mid-Level Customer Success Analyst – B2B SaaS
Analista de Sucesso do Cliente B2B gerenciando onboarding, adoção e retenção na Qualifica. Consultoria de contas para impulsionar resultados no hub de benefícios da Mlearn.
Customer Success Manager
Customer Success Manager supporting Anteriad’s data-driven B2B marketing solutions. Managing post-sale campaigns, customer insights, reporting, and cross-functional issue resolution.
Senior Brand Success Manager – Bilingual, Korean/English
Senior Brand Success Manager coaching Korean-speaking brands on Faire’s wholesale technology platform. Driving adoption, retention, revenue, and growth through data-led account management.
VIP CRM Team Lead
VIP CRM Team Lead managing segmentation, promotions, and retention for RISK, an international iGaming company. Leading CRM workflows and data-driven initiatives for high-value players.
Customer Success Manager, Technical
Customer Success Manager helping enterprise customers adopt, renew, and expand AlgoSec’s cybersecurity platform. Advising stakeholders on network security, cloud infrastructure, and compliance.
Customer Resilience Manager – Customer Success
Customer Resilience Manager owning enterprise post-sales journeys for Rubrik, a cyber resilience and AI operations company. Driving adoption, renewals, escalations, and customer outcomes across Rubrik’s cloud data management platform.
Sales & Client Success Executive
Sales and client success executive supporting clients of RecruitGo, an Employer of Record company serving global businesses. Managing relationships, service requests, sales leads, CRM, and Xero support remotely from the Philippines.
Head of Customer Success
Head of Customer Success building the client success function for Hire Overseas, an offshore staffing and HR platform. Driving retention, expansion, and scalable account processes.
Client Success Specialist
Client Success Specialist supporting GreenPath’s Debt Management Program clients by phone. Managing accounts, payments, creditor communications, and financial wellness journeys remotely.
Enterprise Customer Success Manager
Enterprise Customer Success Manager retaining and expanding complex church accounts for Overflow’s B2B philanthropy SaaS platform. Managing executive relationships, renewals, quarterly reviews, and strategic growth.
Customer Success Manager
Customer Success Manager strengthening client relationships and retention for Eleken’s subscription-based SaaS design services. Managing feedback, invoicing, renewals, and expansion opportunities remotely.
Customer Success Manager
Customer Success Manager coordinating customer relationships, dispatch, and service events for 626, a nationwide medical imaging equipment service provider. Supporting engineers, SLAs, quoting, work orders, and billing.
Manager, Client Success – Anesthesia
Client Success Manager overseeing anesthesia client accounts for Ventra Health, a healthcare revenue cycle management provider. Improving collections, resolving escalated issues, and monitoring client performance.
Customer Success Specialist
Customer Success Specialist supporting onboarding, gaming product adoption, and customer retention at Aristocrat. Managing customer relationships, usage data, onsite projects, and issue resolution.
Customer Success Manager
Customer Success Manager guiding eCommerce businesses through adoption, retention, and growth on Linnworks’ automation platform. Managing customer relationships, health, value realization, and cross-functional issue resolution.
Senior CRM Marketing Lead
CRM Marketing Lead owning email, SMS, lifecycle journeys, and retention strategy for baby products brand Snuggle Me Organic. Growing DTC revenue through customer insight and personalised communications.
CRM Admin Intern
CRM administration intern managing user access, workflows, data, and integrations for Abhyaz’s remote IT services projects. Supporting users, training staff, and delivering weekly project outcomes.
Senior Customer Success Manager
Senior Customer Success Manager guiding Zetron ACOM customers through adoption, retention, and expansion. Supporting mission-critical public safety and communications solutions with cross-functional teams.
Customer Success Specialist – Farming
Customer Success Specialist wspierający lekarzy i specjalistów w korzystaniu z oprogramowania SaaS ZnanyLekarz. Rozwijanie zaangażowania klientów, zapobieganie churnowi i dosprzedaż produktów.
Customer Success Manager
Customer Success Manager supporting Audatex Australia’s global enterprise clients. Managing retention, service delivery, escalations and SLA fulfillment during Asia-Pacific business hours.