Senior Customer Success Manager
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Job Description
Senior Customer Success Manager owning strategic client relationships and digital marketing campaigns. Driving retention, ROI, and customer value for Wunderkind’s performance marketing platform.
Responsibilities:
- Own the relationship and ultimate success of Wunderkind's most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention
- Develop trusted advisor relationships with customer key stakeholders and executive sponsors
- Understand customers' business strategies and measurements for success
- Generate new campaign ideas tailored to clients' unique needs
- Serve as customer advocate internally
- Collaborate with product management, sales, engineering, design, and other cross-functional teams
- Ensure customers derive maximum value from their investments in Wunderkind and leverage its full suite of services
- Mentor a client strategist executing the marketing vision
- Potentially progress into a full management role or manage elite clients
Requirements:
- 5+ years experience in client service, account management, and/or digital marketing
- Experience working with Fortune 500 companies
- Demonstrated success in fast-paced and demanding environments
- Detail-oriented with the ability to project manage, set priorities, and stay organized while managing multiple client relationships
- Strong technical skills or ability to quickly learn technical concepts
- Excellent communication skills and EQ
- Ability to build relationships, overcome pushback, and engage in high-touch client interactions
- Proactive and energetic attitude
- Entrepreneurial spirit and passion for the marketing technology space
- Desire to mentor and develop junior Customer Success team members
Benefits:
- Equal opportunity workplace and commitment to equal employment opportunity
- Exceptional company culture recognized by Glassdoor and Crain's
- Opportunity to join a fast-paced startup environment
- Opportunity to directly impact digital marketing strategies for top global brands
- Opportunity to mentor and develop junior Customer Success team members
- Opportunity to progress into a full management role
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