Senior Customer Success Manager
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Job Description
Senior Customer Success Manager guiding a portfolio of 750 small to enterprise accounts of PreVeil's cybersecurity solutions. Leading customer adoption and retention strategies while expanding customer relationships.
Responsibilities:
- Serve as the primary strategic partner for a dedicated book of 750 small to enterprise accounts
- Develop and maintain relationships at multiple levels within each account, including executive sponsors
- Leverage engagement data and account intelligence to anticipate customer needs
- Lead structured save efforts for at-risk accounts
- Own the full renewal cycle for your book of business
- Identify, document, and own expansion forecasts
- Develop and execute tailored adoption plans
- Align customer goals to PreVeil capabilities
- Cultivate customer advocates and reference accounts
- Leverage internal systems and AI tools to manage customer engagement
Requirements:
- 8+ years of work experience
- 4+ years of experience as a Customer Success Manager in a SaaS environment
- Demonstrated success managing small to enterprise accounts, including executive-level relationship management
- Proven track record of driving product adoption, executing save motions, and owning renewal outcomes
- Outgoing and friendly with exceptional written and verbal communication skills
- An organized, detail-oriented, and execution-focused mindset
- Comfortable in a fast-paced, high-volume, high-growth, and goal-oriented environment
- Positive outlook and customer service oriented; great team player
- Bachelor's Degree and minimum GPA of 3.6
- Experience with Salesforce or similar customer success tools is required
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
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