Senior Customer Success Manager
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Job Description
Senior Customer Success Manager driving enterprise adoption and renewals for 6sense’s predictive revenue technology. Aligning platform usage with business outcomes and growing strategic customer relationships.
Responsibilities:
- Drive adoption and strategic alignment with global enterprise customers by understanding business goals and embedding 6sense in workflows to deliver measurable ROI and business impact
- Lead renewal strategy and execution, identify expansion opportunities, and mitigate churn risk with Account Executives
- Apply scalable methodologies and tools to manage customer engagement across a growing portfolio
- Build trusted-advisor relationships with senior stakeholders and decision-makers
- Create and maintain mutual success plans and executive business reviews demonstrating customer value and progress
- Represent the customer internally and influence product development and roadmap alignment through customer feedback
- Partner with Services on onboarding, training, and rollout of new features
- Cultivate customer champions and advocates who share success stories and serve as references
- Balance strategic initiatives and daily execution while contributing to a collaborative team culture
- Drive adoption, align platform usage with strategic outcomes, own customer relationships, lead renewal and growth strategies, and help operationalize Customer Success across the enterprise segment
Requirements:
- 5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, focused on technical adoption and strategic value
- 3+ years managing enterprise accounts with a record of exceeding renewal and growth targets
- Experience aligning platform usage with business outcomes and advising senior stakeholders, including CxOs, on maximizing ROI
- Strong understanding of B2B demand generation, marketing operations, and sales analytics
- Proven success negotiating renewals and identifying upsell opportunities
- Experience operationalizing Customer Success processes and leveraging internal resources to scale
- Familiarity with marketing technology stacks, including Marketing Automation, CRM, and BI tools
- Strong analytical, communication, and project management skills
- BA/BS degree required
- Willingness to travel approximately 25%
- Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals
- Experience selling into or partnering with GTM teams and knowledge of their KPIs and success metrics
Benefits:
- Health coverage
- Paid parental leave
- Generous paid time off and holidays
- Quarterly self-care days off
- Stock options
- Equipment and support to work and connect with teams at home or in offices
- Learning and development initiatives
- Access to LinkedIn Learning
- Quarterly wellness education sessions
- Wellness days
- ERG-hosted events
- Bonus program or commission plan may be included
- 401K employer matching program
- Life insurance
- Disability insurance
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