Senior Customer Success Partner – Mid Market
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Job Description
Senior Customer Success Partner at CreatorIQ guiding mid-market customers in influencer marketing strategies. Building relationships to enhance platform adoption and ensure customer success.
Responsibilities:
- Serve as the primary strategic partner for mid-market customers
- Build strong relationships with key stakeholders
- Drive platform adoption and usage by analyzing customer engagement data
- Own the ultimate success of your portfolio of customers
- Lead regular strategic business reviews, success planning sessions.
- Collaborate with Implementation and Services teams
- Act as the customer’s internal advocate.
- Maintain account documentation like success plans and meeting notes.
Requirements:
- 5+ years of proven experience in a customer-facing role,
- 2+ years of experience within the beauty space
- Proven success managing toward business KPIs,
- Skilled in navigating complex organizations
- Thrives on solving problems and delivering solutions.
- Must be proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Benefits:
- 15 days vacation
- Floating and set holidays
- Wellness allowance
- Paid parental leave
- Whole health package: medical, dental, vision, life, disability insurance, and more.
- 401k (USA) plan to help you plan ahead.
- Work from home stipend.
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