Senior Digital Product Owner – E-Commerce
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Job Description
Senior Digital Product Owner rebuilding Partner.Co’s global health and wellness e-commerce platform. Owning Shopify-based commerce implementation, subscriptions, promotions, integrations, and international launches.
Responsibilities:
- Own the global e-commerce roadmap, prioritized backlog, business requirements, acceptance criteria, release planning, and product decisions
- Lead implementation partner discovery, requirements reviews, solution decisions, delivery planning, testing, defect resolution, launch readiness, and post-launch improvement
- Lead the build and launch of storefront, checkout, customer account, subscription, promotion, payment, shipping, taxation, and localization capabilities
- Coordinate integrations with order management, commission, identity, analytics, marketing, ERP, and other enterprise systems
- Define customer and Brand Partner enrollment, purchasing, subscription, AutoShip, account management, eligibility, promotion, attribution, volume, and commission-related experiences and rules
- Use customer feedback, analytics, behavior data, and testing to identify friction and improve conversion, adoption, and retention
- Define requirements for recurring payments, payment recovery, lifecycle communications, international payments, currencies, taxation, shipping, internationalization, localization, and market-specific validation
- Partner with Marketing, Creative, User Experience, regional, Finance, Operations, Compliance, and Customer Experience teams to ensure launch readiness
- Communicate status, completed work, stakeholder feedback, decisions, risks, and expected outcomes
- Hold vendors accountable for quality, delivery commitments, and agreed outcomes
- Support rollout across North America, Europe, China, and Japan and build the roadmap and operating model for continued commerce improvement
Requirements:
- Five (5) or more years of experience in e-commerce, digital product management, product ownership, or a related role
- Hands-on experience owning or implementing a large-scale, customer-facing e-commerce platform
- Experience leading a customer-facing commerce implementation from requirements through launch and optimization
- Experience working with external implementation vendors and internal development teams
- Ability to translate business processes into requirements, workflows, user stories, acceptance criteria, and launch plans
- Working knowledge of APIs, enterprise integrations, data flows, testing, reconciliation, and production support
- Strong stakeholder management, prioritization, communication, and decision-making skills
- Ability to connect technology decisions to customer experience, adoption, sales impact, compliance, and operational risk
- Preferred: experience with Shopify, Shopify Plus, Salesforce Commerce Cloud, BigCommerce, commercetools, or Adobe Commerce
- Preferred: experience in direct selling, affiliate commerce, referral commerce, loyalty programs, or attribution-based business models
- Preferred: experience with volume attribution, sponsor or genealogy relationships, commission-impacting transactions, qualification rules, or advanced promotion configuration
- Preferred: experience with subscription commerce, AutoShip, recurring payments, international payments, taxation, shipping, localization, and multi-currency commerce
- Preferred: experience integrating commerce platforms with order management, commission, ERP, identity, customer data, data warehouse, analytics, marketing automation, or customer service systems
- Preferred: experience supporting multi-market or global commerce operations
- A bachelor’s degree in business, marketing, information systems, computer science, or a related field is preferred; equivalent relevant experience will be considered
Benefits:
- Medical, dental, and vision insurance
- HSA contributions
- Flexible paid time off
- 11 company holidays
- 401(k) match: 100% up to 3% of contribution, then 50% up to 5%
- Safe Harbor immediate vesting
- Employee Assistance Program with free mental health resources and tools
- 100% company-paid Basic Life & AD&D insurance
- Long- and short-term disability coverage
- Free legal services and resources for legal documents and filing taxes
- Access to the full range of Partner.Co health and wellness products
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