Senior Director – Delivery
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Job Description
Senior Director overseeing end-to-end client project deliveries at ERPA, an IT services firm. Drive customer success and lead innovative AI-driven initiatives in project management.
Responsibilities:
- Own and drive the successful execution of complex, large-scale programs and projects across multiple clients
- Ensure projects are delivered on time, within scope, and within budget while maintaining high quality standards
- Establish and enforce delivery governance, methodologies, and best practices
- Proactively manage risks, dependencies, and escalations to ensure smooth delivery
- Drive continuous improvement initiatives to enhance delivery efficiency and client satisfaction
- Provide hands-on leadership and oversight for delivery teams
- Monitor project health through KPIs, dashboards, and performance reviews
- Ensure alignment of project outcomes with business objectives and client expectations
- Champion agile, hybrid, or traditional delivery methodologies as appropriate
- Act as a senior point of contact for clients, building strong relationships and trust
- Participate in executive-level discussions, status reviews, and steering committees
- Ensure high levels of customer satisfaction and identify opportunities for account growth
- Collaborate with sales and account teams in presales activities, including: Solution design and delivery approach definition, Effort estimation and resourcing models, Proposal development and client presentations
- Support and contribute to AI-related projects, including automation and data-driven solutions
- Identify opportunities where AI can enhance delivery efficiency or client outcomes
- Collaborate with cross-functional teams to pilot and implement innovative solutions
Requirements:
- 15+ years of experience in project/program management and delivery leadership
- Proven track record of successfully delivering large and complex programs
- Strong understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid)
- Experience supporting presales and business development activities
- Demonstrated ability to lead global, cross-functional teams
- Exposure to AI/ML, automation, or digital transformation initiatives is a strong plus
- Excellent communication, leadership, and stakeholder management skills
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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