Senior Director of Business Development Operations
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Job Description
Senior Director of Business Development Operations at Lisinski Law Firm, leading business development operations and driving performance across various functions. Establishing standardized processes and ensuring effective training and quality assurance.
Responsibilities:
- Design and standardize Business Development operations by creating and implementing enterprise-wide processes, playbooks, and standard operating procedures across all BD functions.
- Ensure consistent execution across all geographies and channels.
- Establish and own the BD reporting and analytics framework, including dashboards, scorecards, and funnel metrics.
- Partner with IT and Business Intelligence to consolidate reporting into a single, reliable source of truth.
- Build and oversee a centralized BD training capability in partnership with HR’s Learning & Development function.
- Develop and manage a comprehensive quality assurance program that audits consultations, phone interactions, and retention engagements.
- Define and document clear role expectations and accountability frameworks for all roles.
- Create and enforce structured performance management cadences across the organization.
- Partner with Compensation to design and optimize incentive plans, commission structures, and performance contests.
Requirements:
- Bachelor's degree required; MBA or advanced degree in business, operations, or related field preferred.
- 10-15 years leading manager and directors.
- 15+ years functional experience; multi-functional leadership experience; scaling expertise.
Benefits:
- 401k Match
- Medical, Dental, & Vision Insurance
- Options for Health Savings Account or Flexible Spending Account
- Dependent Care FSA
- Basic Life Insurance
- Voluntary Life & AD&D
- Disability Insurance
- Hospital Indemnity Insurance
- Employee Assistance Program
- Calm App Subscription
- Paid Time Off
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