Senior Director, Professional Services
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Job Description
Senior Director at Kantata leading Professional Services for North America Enterprise segment. Overseeing delivery, managing consultants, and ensuring customer success in software implementations.
Responsibilities:
- Serve as the North America Enterprise segment leader for Kantata Professional Services, owning delivery outcomes and team performance across the region
- Represent Professional Services as part of the PS leadership team, providing input on organizational direction, surfacing what's working and what isn't, and shaping product and methodology decisions
- Partner closely with sales and presales teams to ensure the right solution is being proposed to customers — and that the delivery organization is prepared to deliver it successfully
- Serve as the delivery director on all projects within the segment, personally ensuring customer success, adoption, and business results are delivered
- Manage a team of consultants focused on delivery, providing coaching, quality oversight, and career development
- Partner closely with Customer Success and Support teams to ensure a smooth, well-documented handover as customers move from implementation into ongoing adoption
- Help enable delivery partners across the segment and provide oversight of their implementations, ensuring they meet the same quality bar as engagements delivered internally
- Embrace AI technologies to deliver faster, smarter, and with higher productivity — modeling and encouraging practical AI adoption across the delivery team
Requirements:
- 10+ years of experience in professional services or implementation leadership within the software or technology industry
- A track record of serving as delivery director or engagement lead on complex, enterprise or mid-market software implementations
- Experience partnering with sales and presales teams during the deal cycle to validate solution scope and delivery feasibility
- Deep expertise in enterprise software implementation — ideally in PSA, project-based software, or adjacent SaaS categories
- Experience managing or overseeing delivery partners/system integrators, with the ability to hold partner delivery to internal quality standards
- AI fluency at a practical level — you know how to apply AI tools to make a delivery team faster and more productive, and can bring that mindset to your team
- Strong executive presence with the ability to communicate, present, and influence stakeholders at all levels, including C-suite buyers and internal leadership
- Experience working within or selling to consulting or professional services organizations, with a strong understanding of how they think about delivery, utilization, and margin
- Excellent listening, negotiation, and communication skills — verbal and written.
Benefits:
- Talented team
- Great perks
- Amazing culture
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