Senior Driver Operations Coordinator
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Job Description
Senior Coordinator managing recruiting, onboarding, documentation, and live-order support for Airspace’s time-critical freight logistics operations.
Responsibilities:
- Coordinate interview scheduling and candidate pipeline logistics, including maintaining and updating candidate records, in partnership with Talent Acquisition Specialists
- Support candidate interviews as needed, including screening calls or interview panels
- Confirm new drivers’ account setup and onboarding requirements before their start date
- Track and maintain driver performance metrics and department reports, flagging trends and outliers
- Monitor shared email queues and route inquiries appropriately
- Draft and send mass communications to drivers, including emails, text blasts, or newsletters
- Organize recruiting, training, and performance documentation and enforce naming conventions
- Monitor live Dedicated Driver orders and app milestones in real time, flagging discrepancies
- Coordinate scheduling and documentation needs with Talent Acquisition, Onboarding & Training, and Regional Managers
- Escalate documentation gaps, missed deadlines, and inconsistencies to the Manager, DD Operational Support
- Maintain confidentiality when handling candidate and personnel information
- Order and coordinate shipment of driver equipment
- Support curriculum updates and training-gap identification
- Serve as secondary owner of training/certification tracking and step into training ownership during transitions
- Support onboarding and training of new Operations Coordinators
- Recommend improvements to scheduling, training tracking, workflows, and documentation templates
- Serve as escalation point for complex scheduling or documentation cases
- Assist with reports, performance visibility tools, weekly driver pay discrepancy investigations, and Salesforce-based processes as developed
Requirements:
- 3+ years of experience in an administrative, coordinator, or operations support role, ideally supporting recruiting, training, or field management functions
- Strong attention to detail, particularly when managing schedules, candidate records, and performance data
- Comfortable working in Salesforce (SFDC), an ATS, or an LMS, or eager to learn; prior experience with any of these is a plus
- Excellent written communication skills; able to coordinate across multiple stakeholders and summarize data clearly
- Reliable and self-directed, with a proactive communication style when issues arise
- Able to work within a remote, cross-timezone team environment
- Discreet and trustworthy when handling confidential candidate and personnel information
- Comfortable juggling competing priorities across recruiting, training, and performance support
- Demonstrated ability to manage a higher volume or more complex caseload with minimal oversight
- Experience mentoring or supporting the ramp-up of junior team members
- Track record of identifying and improving administrative processes, scheduling workflows, or documentation systems
- Comfortable acting as an escalation point and exercising independent judgment on ambiguous cases
Benefits:
- 10% Bonus
- High-quality health, dental, and vision plan options
- Open PTO
- 401K with company match
- Professional learning and training reimbursements
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