Senior Engagement Manager
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Job Description
Senior Engagement Manager leading Agile client engagements for Network to Code’s network automation platform and services. Driving project delivery, transformation, risk management, and executive stakeholder alignment.
Responsibilities:
- Lead key client engagements through successful outcomes alongside Network to Code’s Managing Consultants
- Perform Agile coaching and champion Agile transformation for large clients
- Develop and execute strategies enabling clients to achieve expected business outcomes from network automation
- Coordinate, track, and communicate project-related efforts in alignment with established processes, best practices, and Agile principles
- Measure and monitor client satisfaction and initiative health
- Identify issues proactively and coordinate remediation with project teams
- Own internal Network to Code aspects of successful project delivery
- Manage team communications, structure, and staffing across project stages
- Manage project problems, challenges, and escalations
- Deliver executive-level verbal and written summaries of accomplishments, active work, risks, blockers, dependencies, and required client interventions
- Identify and manage dependencies across teams
- Identify risks, anticipate consequences, and develop contingency plans
- Remove impediments, mediate conflicts, facilitate decision-making, and drive resolution
- Prioritize tasks and workload and determine scope, budget, and calendar trade-offs
- Identify process and delivery gaps and work with Network to Code teams to resolve them
- Collaborate and coordinate with the Network to Code project execution team
- Build high-trust relationships with client teams, especially stakeholders and leaders
- Report to the PMO Manager
Requirements:
- Minimum 5 years of experience managing customer-facing projects
- Strong engagement/project management skills, including conceptualization, analysis, driving alignment, resource planning, milestone and objective management, and Agile practices
- Ability to coordinate simultaneous projects and organize diverse team members, including developers, engineers, and clients
- Ability to multitask, prioritize, coordinate activities to meet multiple Agile deadlines, and work well under pressure
- Ability to work remotely and independently
- Track record of facilitating successful outcomes by developing teams that work well together
- Experience handling resistance constructively and professionally in challenging circumstances
- Strong situational awareness, foresight, and ability to identify, plan for, and resolve delivery dependencies and risks
- Excellent written and verbal communication
- Initiative to organize and align teams for focused delivery
- Entrepreneurial mindset and extensive experience in an agile/adaptable environment
- Strong presenting, listening, comprehension, verbal, written communication, and documentation skills
- Familiarity with Jira and the software development lifecycle
- Relevant start-up experience preferred, not required
- Must be authorized to work in the United States for any employer without sponsorship
Benefits:
- Discretionary bonuses
- Option grants
- Comprehensive benefits package
- Virtual team events and happy hours
- Opportunities for mentoring, collaboration, learning, growth, and innovation
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