Senior Enterprise Engagement Manager
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Job Description
Senior Enterprise Engagement Manager guiding enterprise customers through Parloa’s agentic AI adoption. Driving value realization, implementations, stakeholder alignment, and account expansion.
Responsibilities:
- Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization
- Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation
- Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives
- Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives
- Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling
- Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle
Requirements:
- 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
- Proven ability to drive strategic value and support digital transformation in complex organizations
- Track record of turning customer success into measurable business impact and growth opportunities
- Strong project and stakeholder management skills, with a focus on execution and outcomes
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
- Technical curiosity and interest in AI, automation, and customer experience
- Native or bilingual in German, and fluent in English
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