Senior Implementation Manager, eVault & Digital Close
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Job Description
Implementation Manager leading full lifecycle implementation for lender customers using Snapdocs' digital mortgage platform. Responsible for customer training and adoption across innovative tools.
Responsibilities:
- Own the full implementation lifecycle for lender customers across Digital Close, eVault, QC Suite, and new products as they are released — from kickoff through go-live and adoption.
- Serve as the Subject Matter Expert on eVault and eNote. The go-to for edge cases, nuanced industry questions, process flows and secondary market expertise.
- Build and maintain project plans, milestone tracking, and customer communication cadences for every active implementation.
- Drive adoption beyond go-live by equipping customer teams with the training, process guidance, and operational readiness needed to use the platform successfully.
- Lead change management across the customer organization, helping teams adopt new workflows, align stakeholders, and roll out Snapdocs successfully at scale.
- Collaborate closely with the team's digital collateral strategist to expand eVault depth and strengthen eVault and eNote documentation and knowledge across Snapdocs.
- Identify gaps in eVault implementation methodology and industry knowledge and fix them.
- Partner cross-functionally with Product, Customer Success, and Sales on pre-implementation alignment, handoffs, and escalations.
- Contribute process and methodology improvements that the whole team benefits from.
Requirements:
- You've implemented eVault, eNote, or digital collateral solutions from the vendor side, and you've owned complex implementations end-to-end: project plans, milestone tracking, stakeholder management, without needing someone to tell you what the next step is.
- You know the mortgage ecosystem well. LOS, POS, eNote, warehouse lenders, secondary market, custodians. Not as buzzwords, but as a working map of how deals actually move.
- You're comfortable in high-stakes customer conversations. You can navigate complexity, manage competing priorities, and keep stakeholder trust intact when things get hard.
- Technical integration concepts don't intimidate you. APIs, SSO, data configuration. You don't need to build them, but you understand them well enough to ask the right questions and keep things moving.
- And you're genuinely interested in expanding your expertise across the full digital collateral lifecycle, not just the eVault and eNote pieces you already know.
Benefits:
- Excellent medical, dental, and vision coverage
- 401(k) with up to 4% company match
- 16 weeks of paid parental leave
- Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
- Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
- Summer & Winter Break (~1-week each) + 9 Holidays per year
- Healthcare and Dependent Care FSA
- HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
- $15K Family Building Benefit (lifetime limit)
- Life and Disability Insurance
- $1,500 Annual Lifestyle Stipend to support your well-being
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