Senior Implementation Specialist
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Job Description
Senior Implementation Specialist ensuring successful implementation of healthcare maintenance software. Leading data migration processes and collaborating with clients and internal teams to enhance hospital operations.
Responsibilities:
- Ensure the successful delivery of ancillary application implementations by working closely with customers, Implementation Project Managers, and internal teams
- Lead customer discovery sessions to gather, clarify, and document data migration requirements including current state, transformative work and loading
- Serve as the main point of contact, conducting meetings and providing updates throughout the onboarding process
- Own the full customer data migration lifecycle: source system analysis, data mapping, extraction, cleansing, transformation, loading, validation, and reconciliation
- Work with customers to profile legacy data, define mapping specifications, and resolve data quality issues prior to conversion
- Perform hands-on quality assurance testing after data migration, integrations, data moves or segmentation splits/combinations to ensure solutions meet defined requirements prior to go-live
- Establish repeatable AI implementation patterns, accelerators, and best practices for reuse across the Professional Services organization.
Requirements:
- 5–7 years of experience in SaaS management, professional services consulting, or enterprise software delivery
- Healthcare Industry experience preferred
- Practical experience implementing or configuring AI/ML-enabled features, such as intelligent automation, document processing, or LLM-based workflows
- Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management
- Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction.
- Excellent communication, leadership, and problem-solving skills.
Benefits:
- Competitive compensation package aligned with market data, internal role leveling, and individual experience
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