Senior Manager, Benefits
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Job Description
Senior benefits leader owning US and global programs at Marqeta, an embedded-finance payments platform. Driving strategy, vendors, compliance, operations, employee experience, and annual Open Enrollment.
Responsibilities:
- Own the strategy, design, and roadmap for Marqeta's US and global benefits programs
- Evaluate program performance and market trends and recommend plan design, offerings, and cost-management strategies
- Define and track benefits metrics and use data to inform decisions
- Partner with Finance on budgeting, forecasting, and cost modeling
- Serve as senior subject-matter expert and advisor to People leadership and stakeholders
- Lead and develop the benefits function, including mentoring staff and managing broker/vendor-delivered work
- Build partnerships with People Partners, Payroll, Finance, Legal, and Talent teams
- Represent benefits in leadership discussions and translate compliance topics into guidance
- Own vendor strategy, selection, RFPs, negotiations, contracts, and renewals
- Manage broker and vendor performance against SLAs
- Oversee vendor file feeds, integrations, troubleshooting, invoices, auditing, and reconciliation
- Oversee benefits records and transactions in Workday
- Reconcile enrollments to payroll deductions and resolve discrepancies
- Lead operational projects, audits, implementations, communication campaigns, and scalable process documentation
- Lead benefits integration for mergers, acquisitions, or divestitures
- Own the employee benefits experience and complex escalations
- Oversee Workday Help tickets and benefits inquiries
- Design and deliver benefits communications and education
- Own annual Open Enrollment, including planning, communications, testing, and reconciliation
- Plan and execute wellness events and wellbeing initiatives
- Own compliance and governance for benefit plans, including ERISA, ACA, COBRA, HIPAA, NDT, 5500s, plan documents, SPDs, SMMs, SBCs, and state reporting
- Monitor benefits legislation and advise leadership on organizational impact
Requirements:
- 8+ years of progressive US benefits experience, including program strategy and design
- 3+ years leading a benefits function, managing benefits staff, and/or directing work through brokers and vendors
- Complete benefits renewal cycle ownership, including renewal strategy, broker/vendor negotiation, open enrollment, and reconciliation
- Deep expertise in health and welfare programs and benefits compliance, including ERISA, ACA, COBRA, HIPAA, NDT, and 5500s
- Experience at scaling technology companies and in dynamic, ambiguous environments
- Experience supporting benefits integration for mergers, acquisitions, or divestitures
- Some experience with international/global benefits administration
- Workday Benefits experience
- Advanced Google Sheets expertise, or equivalent Excel expertise with willingness to work predominantly in Google Sheets
- Strong executive communication, influence, and stakeholder management skills
- Strategic and hands-on approach with strong attention to detail, accuracy, time management, prioritization, initiative, judgment, and results orientation
- Collaborative, customer-centric approach
Benefits:
- Annual bonuses for eligible employees
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
- Through Flex First, the freedom to live and work wherever you and your family thrive
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