Senior Manager, Client Success, DXP
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Job Description
Senior Manager in Client Success managing client portfolios and fostering relationships. Driving revenue growth and mentoring team members at digital experience agency Verndale.
Responsibilities:
- Manage a strategic client portfolio typically representing $3M–$8M in annual revenue
- Own revenue growth, retention, and overall account health within the portfolio
- Serve as senior relationship lead across multiple client engagements
- Identify expansion opportunities across client organizations
- Build trusted relationships with senior client stakeholders
- Act as a strategic advisor connecting Verndale capabilities to client priorities
- Facilitate strategic conversations around digital initiatives
- Maintain strong communication between clients and internal teams
- Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams
- Ensure alignment between client goals, account strategy, and delivery execution
- Coordinate cross‑functional teams to deliver cohesive client outcomes
- Anticipate and mitigate risks affecting the client experience
- Lead upsells and cross‑sell opportunities within accounts
- Support proposal development and client presentations
- Collaborate with business development leaders on account expansion
- Monitor revenue growth, forecasting, and margin health
- Lead renewal and pricing discussions
- Maintain accountability for financial performance of accounts
- Mentor Client Success Managers and other client‑facing team members
- Lead cross‑functional collaboration across delivery teams
- Contribute to best practices within the Client Success organization
Requirements:
- 8–12 years of experience in client success, account management, or consulting environments
- Experience managing multi‑million‑dollar client portfolios
- Strong commercial and financial acumen
- Bachelor’s degree required
- Up to 25%-50% travel.
- Advanced French proficiency (spoken, written, and reading) strongly preferred.
Benefits:
- Generous paid company holidays
- Vacation
- Paid sick time starting on day one
- Top-of-the-line Health Insurance
- Monthly perks customized to meet individual employees’ needs
- Regular training and professional development
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