Senior Manager, Client Success – Salesforce Practice
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Job Description
Senior Manager, Client Success for Salesforce at Verndale managing multi-million dollar accounts. Focused on client growth and ensuring exceptional service experience.
Responsibilities:
- Own a portfolio of Salesforce clients (typically $3M–$8M in annual bookings)
- Be accountable for growth, retention, and overall account health
- Act as the primary relationship lead across multiple engagements
- Build and execute account plans that lead to real expansion over time
- Identify and lead upsell and cross-sell opportunities
- Build account plans focused on growth
- Spot gaps where Verndale can add value
- Work with teams to turn opportunities into revenue
- Run focused sales plays across your portfolio
- Build relationships with Salesforce Account Executives
- Partner to identify and co-sell opportunities
- Join account planning and pipeline discussions
- Align work with Salesforce priorities
- Position Verndale as a trusted Salesforce partner
- Ensure the client experience is consistent and high quality
- Bring together cross-functional teams
- Spot and resolve issues early
- Keep teams aligned on priorities
- Step in when needed to keep things moving
- Build relationships with senior stakeholders
- Act as a trusted advisor
- Lead strategic conversations
- Communicate clearly and consistently
- Monitor revenue, forecasts, and margins
- Lead renewal and pricing discussions
- Ensure clients understand value
- Stay accountable for financial performance
- Mentor Client Success Managers
- Promote strong collaboration
- Help improve account management practices
Requirements:
- 8–12 years in Client Success, Account Management, or consulting
- Experience managing multi-million-dollar accounts
- Proven revenue growth track record
- Experience with Salesforce ecosystem
- Strong commercial instincts
Benefits:
- Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
- Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
- Support a healthy work/life balance.
- Fully remote enabled and embrace the evolving definition of the workplace.
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