Senior Manager, Customer Service
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Job Description
Senior Customer Service Manager optimizing order-to-cash and pharmaceutical distribution for argenx’s autoimmune medicines. Leading logistics partners, compliance, market expansion, and product launches.
Responsibilities:
- Coordinate inbound and outbound logistical operations, including inventory management, warehousing, and transportation
- Manage order-to-cash activities, including sales orders, credits, returns, destructions, backorders, invoicing, blocked orders, and goods allocation
- Secure order operations for LRDs and third-party customers and report business progress to senior management
- Maintain integrity of financial transactions linked to finished-product movements
- Coordinate with corporate and local Finance teams to meet O2C SLAs
- Manage distribution-center operations and relationships with third-party logistics providers
- Ensure financial and tax compliance for legal-entity transactions
- Ensure seamless and optimized physical distribution to markets
- Ensure compliance with GMPs, GDPs, policies, SOPs, and regulations
- Maintain the quality system
- Reconcile orders with third-party logistics providers and LRDs
- Lead month-end reconciliation covering inventory, replenishment, safety stock, and reporting
- Lead quarterly business reviews with internal stakeholders and external vendors
- Support expansion into new markets and distributor management
- Launch new products and manage rollout across markets
- Lead or support development projects
- Build and secure operations for selected markets
- Define and implement a global customer approach
- Develop and implement projects to reduce logistics costs
- Report progress to senior management
Requirements:
- Strong understanding of Pharmaceutical or Biologics manufacturing and cGMP processes, as well as new product introduction
- Knowledge of GDP requirements
- Strong interpersonal and negotiation skills
- Ability to understand and work with a number of different cultures
- Customer-focused, respectful, high integrity, open and honest, and excellent at execution
- BS knowledge required
- Ability to work with CMO’s to ensure on-time resolution of problems
- Effective in influencing decisions and multifunctional priorities across organizations and partners
- Ability to analyze and interpret supply-chain information
- Ability to work collaboratively within cross-functional teams and networks
- Demonstrated communication skills in a multicultural and multilingual global environment
- Agile, adaptable, comfortable with ambiguity, trust-building, and resilient
- Demonstrable experience with project management, proactive planning, priority setting, and securing alignment
- Minimum 10 years of experience in a similar role
- Professional fluency in English and Spanish required; knowledge of French is a plus
- Travel up to 20% of the time
Benefits:
- Short-term and long-term incentives program
- Equal consideration for employment without discrimination
- Inclusive environment
- Equal opportunity employer
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