Senior Manager, Customer Success – Ad Solutions
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Job Description
Senior Manager in Customer Success managing Ad Network CSMs at beehiiv. Leading strategy and execution to drive advertiser relationships and revenue growth.
Responsibilities:
- Manage, coach, and develop a team of Ad Network CSMs.
- Hold a high bar for SLA compliance, client communication standards, and revenue accountability.
- Run tight 1:1s and team rhythms that drive output.
- Build a culture where people bring solutions, not problems.
- Carry a personal revenue number alongside your team's collective quota.
- Develop and execute account strategies tied to performance data.
- Coach your team to drive retention, renewals, and upsells.
Requirements:
- 6+ years in digital advertising, ad sales, or a closely adjacent field.
- 2+ years managing a team, with a clear track record of raising the bar for your team.
- Startup background strongly preferred.
- Technical curiosity and self-sufficiency.
- Comfortable being uncomfortable.
- Bias toward action.
- Exceptional written and verbal communication — fast, clear, and calibrated to the audience.
- Process-builder and process-follower.
- Growth mindset.
Benefits:
- Competitive Salary
- Stock Options
- Health, Dental, and Vision Insurance
- 401(k) Employer Match
- Unlimited PTO (mandatory 10 days per year minimum)
- Annual In-person Team Retreat
- Unlimited Book Budget
- Monthly Wellness Days (every third Friday of the month!)
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