Senior Manager, Field Readiness
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Job Description
Senior Manager improving field sales readiness for Axiom, a global on-demand legal talent marketplace. Diagnosing execution gaps and building measurable learning programs for sellers.
Responsibilities:
- Report to the VP of Sales Enablement
- Build partnerships with sales leaders, frontline managers, sellers, and cross-functional partners within assigned segments
- Develop understanding of segment priorities, customer dynamics, seller workflows, performance expectations, and business challenges
- Maintain regular field presence to understand sellers’ and managers’ day-to-day experiences
- Serve as a trusted enablement partner to sales leadership
- Use field observation, performance data, call intelligence, manager input, seller feedback, and other insights to identify execution gaps, risks, and opportunities
- Diagnose underlying behavior, skill, knowledge, process, messaging, or adoption issues
- Identify patterns across teams and translate observations into actionable enablement priorities
- Establish an ongoing field-insight cadence with the broader Enablement organization
- Translate business and field needs into enablement interventions that improve seller behavior and performance
- Design end-to-end learning journeys combining live learning, self-paced content, practice, reinforcement, manager involvement, and performance support
- Develop bespoke programs and workshops for assigned sales segments
- Tailor global programs, messaging, tools, and resources to individual segments and teams
- Build facilitator-led and digital learning experiences, including workshops, e-learning modules, job aids, playbooks, practice activities, and performance-support resources
- Apply adult-learning and instructional-design principles to learning experiences tied to seller behaviors and business outcomes
- Facilitate practical learning experiences for sellers and sales leaders
- Create opportunities to practice skills and apply learning to customer situations
- Partner with frontline managers to reinforce learning and drive sustained behavior change
- Support activation of global programs within assigned segments
- Build and maintain digital learning and courseware using Articulate 360, Storyline, Rise, or comparable authoring platforms
- Use learning management systems and enablement technologies to deploy, manage, track, and improve learning experiences
- Help establish scalable approaches to digital learning, curriculum development, and learning journeys
- Collaborate across Sales, Marketing, Sales Operations, Product, and other functions
- Translate commercial initiatives into practical implications for sellers and managers
- Connect global programs with field realities and execution
- Define intended behaviors and outcomes for interventions
- Measure adoption, application, and impact using quantitative and qualitative data
- Gather feedback and continuously improve programs
- Share field insights and program results with Enablement and sales leadership
- Assess whether behavior changed as a result of enablement interventions
Requirements:
- 6+ years of progressive sales enablement experience
- Significant field-facing enablement, sales readiness, or performance-consulting experience ideally included
- Ability to diagnose performance and execution gaps and translate them into practical solutions
- Strong instructional-design and curriculum-development capability across instructor-led, virtual, workshop-based, blended, and self-paced learning
- Hands-on experience building digital learning and courseware using Articulate 360, Storyline, Rise, or comparable authoring tools
- Experience working with learning management systems and other learning or sales enablement technologies
- Excellent facilitation skills and credibility working directly with sellers and sales leaders
- Strong business acumen and ability to understand sellers’ day-to-day work
- Experience using qualitative and quantitative insights, including sales performance data, call intelligence, field observation, and stakeholder input, to inform enablement priorities
- Strong cross-functional collaboration and stakeholder-management skills
- Ability to operate effectively in ambiguity, prioritize competing needs, and move quickly from problem identification to action
- Resourceful, pragmatic, and comfortable building high-quality solutions without extensive infrastructure or lengthy development cycles
- Excellent written and verbal communication skills
- Previous quota-carrying sales experience is highly desirable
- Experience supporting complex, consultative, or intangible sales environments
- Experience supporting professional services or other services-based sales organizations is particularly valuable
- Experience partnering directly with frontline sales managers to drive coaching, reinforcement, and behavior change
- Experience building or evolving enablement capabilities, systems, or processes in a growing organization
Benefits:
- Healthcare coverage
- Life coverage
- Disability coverage
- 401(k) with company match
- Paid sick and personal time off
- Paid parental leave
- Reasonable accommodations for individuals with disabilities during the application process
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