Senior Manager, Master Data Management
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Job Description
Senior MDM manager overseeing trusted master data for Blood Cancer United, a blood-cancer advocacy organization. Leading data quality, stewardship, integration, and one junior staff member.
Responsibilities:
- Own the master data lifecycle for core domains including patients/constituents, member organizations, employees, programs, and partner entities
- Define and maintain golden record standards, field-level merge rules, and survivorship rules
- Design and enforce entity matching logic to identify, link, and consolidate duplicate or related records
- Build and maintain a master data registry or reference catalog
- Advise on hierarchies, parent-child relationships, and organizational affiliations
- Design and execute recurring data quality assessments
- Assist with deduplication, data cleansing, bulk remediation, and exception management
- Build automated or semi-automated data quality checks using SQL, Python, Power Query, or native platform tooling
- Triage, prioritize, and resolve master data issues
- Track and report data quality metrics, trends, and remediation progress to the Director, Data Governance
- Partner with Systems Development Administrators to propagate master data across CRM, marketing, and analytics platforms
- Identify and resolve data fragmentation and inconsistency across systems
- Maintain cross-system mapping documentation
- Support data migration and system implementation projects with validated, cleansed, standardized master data
- Develop standardization rules for names, addresses, organization types, and structured fields
- Lead match/merge rule development, reviews, approvals, and oversight
- Define data stewardship workflows and support steward assignments
- Provide escalation support and technical guidance to data stewards
- Develop and deliver training and job aids for non-technical stewards
- Facilitate recurring steward working sessions
- Create and maintain matching rule, survivorship, domain model, entity resolution, business rule, data lineage, and data governance documentation
- Supervise one junior-level MDM staff member through task direction, coaching, feedback, performance evaluations, professional development, onboarding, and capacity planning
Requirements:
- 7+ years of progressive experience in master data management, data quality, or enterprise data management
- 2+ years of people management experience, including direct supervision, performance management, and professional development of at least one staff member
- Hands-on experience managing at least two master data domains in a multi-system environment
- Deep proficiency with deterministic and probabilistic matching, survivorship rules, and golden record construction
- Strong SQL skills
- Experience using at least one data integration or ETL tool
- Familiarity with CRM or ERP platforms and native data management capabilities
- Ability to translate complex MDM concepts into clear documentation and practical guidance
- Proven ability to manage and deliver MDM initiatives in a resource-constrained environment without dedicated MDM platform software
- Hands-on experience using and administering a dedicated MDM platform; Reltio or comparable enterprise MDM system required
- Bachelor’s degree in Information Management, Computer Science, Data Science, or related field preferred; equivalent experience accepted
- Experience with nonprofit CRM platforms such as Salesforce, Raiser’s Edge NXT, or Microsoft Dynamics 365
- Exposure to Snowflake, BigQuery, or similar cloud data platforms
- Experience with Python for data profiling, standardization, or matching automation
- Knowledge of DAMA-DMBOK MDM knowledge area or equivalent data management framework
- Experience in or strong familiarity with the life sciences nonprofit sector is a strong plus
Benefits:
- Medical, dental, and vision insurance
- Life insurance
- Flexible spending accounts
- 403b retirement plan
- Generous paid time off
- Federal paid holidays
- Wellness program
- Employee assistance program
- Annual incentive plan
- Competitive benefits package
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