Senior Manager, NFST
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Job Description
Senior Manager overseeing mortgage non-funded support and regulatory compliance at CrossCountry Mortgage. Managing disposition workflows, audits, LOS implementations, and a specialized compliance support team.
Responsibilities:
- Manage the Non-Funded Support Team and oversee daily responsibilities
- Ensure timely review and approval of disposition requests and compliance support cases
- Participate in the Risk Management lifecycle through JIRA ticket creation and management
- Conduct research, root cause analysis, corrective action implementation, UAT, and post-implementation validation testing
- Provide oversight to LOS pipelines, disposition accuracy, folder placement, and timely file dispositioning
- Build and maintain mechanisms for ECOA compliance event timing and disposition management
- Serve as primary contact for new product and LOS implementation and conduct compliance testing
- Support audits, examinations, monitoring, and compliance inquiries related to ECOA, FCRA, and adverse action
- Draft audit narratives and create regulatory compliance data sets
- Ensure adverse action and incompleteness notices meet regulatory requirements
- Act as a policy and procedure subject matter expert for ECOA, FCRA, and adverse action
- Review and approve disposition requests from sales teams
- Manage NFST compliance support cases, including reactivations and file disposition issues
- Adapt to changing regulations, product implementations, and evolving compliance requests
Requirements:
- Bachelor’s degree and/or equivalent combination of education/experience
- Minimum 3 years of experience in the mortgage industry
- Minimum 2 years of experience in a compliance and/or risk role
- Minimum 1 year of experience managing teams, including reviewing and approving team outputs
- Experience creating and analyzing data sets for audits and regulatory compliance
- Experience acting as a key stakeholder for audits, exams, and compliance inquiries
- Working knowledge of JIRA
- Working knowledge of ECOA, FCRA, adverse action regulations, and related policies and procedures
- Familiarity with applicable LOS, including Encompass, NFTYDoor, Figure, and Quantum Reverse
- Excellent communication and collaboration skills
- Excellent analytical and problem-solving skills
- Excellent attention to detail, prioritization, and time management skills
Benefits:
- Competitive compensation plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Robust benefits package
- Employee engagement and culture programs
- Equal employment opportunity and diversity and inclusion commitment
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