Senior Manager, PMO
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Job Description
Senior PMO Manager leading governance, teams, and cross-functional initiatives for Sonova’s North American hearing-aid retail business. Driving technology-enabled transformation and measurable operational growth.
Responsibilities:
- Lead the PMO function supporting hearing aid retail growth, operational execution, and enterprise transformation initiatives
- Build, lead, and develop a high-performing team of project managers
- Establish and improve PMO standards, project governance, delivery frameworks, tools, templates, and operating rhythms
- Lead portfolio governance, including project intake, prioritization, sequencing, approval frameworks, portfolio reviews, and executive-level reporting
- Translate strategic priorities into project plans, milestones, resource needs, risk plans, and measurable success metrics
- Oversee high-impact initiatives across Retail Operations, Managed Care, Marketing, Contact Center, Finance, Training, HR, IT, and other functions
- Ensure business ownership of technology-enabled and system-related projects, including requirements, process design, change readiness, testing, training, adoption, and operational outcomes
- Liaise between business teams and IT
- Monitor project performance, risks, dependencies, budgets, timelines, decisions, and issue resolution
- Develop executive dashboards, status reporting, KPIs, and portfolio analytics
- Lead resource planning and capacity discussions
- Support change management planning, stakeholder communication, training coordination, and adoption tracking
- Drive continuous improvement in project delivery capabilities, PMO maturity, governance discipline, and cross-functional execution
- Coach project managers and business stakeholders on project management best practices, business case development, risk management, and execution discipline
- Perform other duties as assigned
Requirements:
- Bachelor's degree in Business, Operations, Healthcare Administration, Management, Information Systems, Project Management, or a related field
- 8+ years of progressive experience in project management, program management, business transformation, retail operations, or related disciplines
- 3+ years of experience leading project managers, project teams, or cross-functional workstreams
- Experience managing complex, cross-functional initiatives in matrixed organizations with both business and technical stakeholders
- Experience partnering with IT on system implementations, business requirements, user acceptance testing, change readiness, training, and adoption planning
- Experience supporting or improving project governance, project intake, prioritization, status reporting, risk management, and delivery standards
- Healthcare, hearing care, retail healthcare, managed care, multi-site operations, or field operations experience preferred
- Strong project and program management expertise
- Business-first mindset and ability to translate operational needs into practical project plans and system requirements
- Ability to partner effectively with IT while keeping system-related initiatives grounded in business objectives, field workflows, and operational outcomes
- Excellent stakeholder management, influencing, facilitation, and relationship-building skills
- Strong communication skills, including preparation of status updates, decision materials, dashboards, and risk summaries for senior leaders
- Ability to lead through ambiguity, manage competing priorities, identify dependencies, and escalate decisions appropriately
- Strong business acumen connecting project execution to revenue growth, operational performance, clinic productivity, customer experience, and field adoption
- Experience with PMO or project management tools such as Smartsheet, Jira, Planview, OnePlan, Microsoft Project, Power BI, or similar platforms preferred
- PMP, Prosci, Lean Six Sigma, or related project, program, or change management certification preferred
- Continuous improvement mindset focused on accountability, practical execution, measurable outcomes, and scalable ways of working
Benefits:
- Yearly bonus
- Remote work arrangement
- 15–20% travel required
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