Senior Manager, Product Management – Cards
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Job Description
Senior product leader overseeing Commercial, Prepaid, and Secured Card solutions for CSI’s banking software platform. Driving strategy, innovation, and product team development.
Responsibilities:
- Lead the execution of CSI's Cards product strategy and roadmap
- Lead card operations initiatives across the Payments organization
- Define the vision, direction, and long-term strategy for Commercial Card, Prepaid Card, and Secured Card solutions
- Drive product innovation by identifying market opportunities, customer needs, and competitive trends
- Partner with Product Managers, Product Owners, Engineering, Architecture, Operations, Marketing, and Sales teams
- Develop business cases, pricing strategies, ROI analyses, and profitability models
- Manage the full product lifecycle from strategy and prioritization through development, launch, adoption, and optimization
- Maintain product documentation, roadmaps, positioning statements, and strategic artifacts
- Support go-to-market initiatives and product launches with Product Marketing
- Lead, mentor, and develop Product Managers and Product Analysts
- Foster collaboration, innovation, accountability, and continuous improvement
- Provide coaching, guidance, and professional development opportunities
- Establish priorities, allocate resources, and align the team with organizational goals
- Drive departmental OKRs
- Manage departmental performance within approved budgets and operational targets
- Serve as a trusted advisor and subject matter expert to customers, prospects, and internal stakeholders
- Conduct consultative discussions with financial institutions about card products, payment strategies, and market opportunities
- Support strategic customer engagements, demonstrations, and cross-sell opportunities
- Represent CSI at conferences, industry events, webinars, and customer forums
- Monitor market trends, payment technologies, and regulatory developments
- Ensure Agile, Scrum, and SDLC processes are implemented and followed
- Drive product execution and delivery excellence
- Collaborate with executive leadership to prioritize initiatives and align product investments with business objectives
- Support strategic planning and guide the future direction of the Payments organization
Requirements:
- 10+ years of professional experience in Product Management, Payments, Financial Services, or related industries
- Bachelor's degree or equivalent combination of education and experience
- Experience leading Product Management teams and developing high-performing product organizations
- Proven success defining product strategies, roadmaps, feature prioritization, and lifecycle management
- Experience leading complex payments or financial technology initiatives from concept through execution
- Strong people leadership experience, including coaching, performance management, and talent development
- Deep expertise in the card payments industry, including Commercial Cards, Prepaid Cards, Secured Cards, Card Issuing Platforms, Card Program Management, and Payment Networks
- Hands-on Commercial Card product management experience required
- Strong understanding of commercial payment workflows, spend controls and card program administration, virtual card capabilities, card lifecycle management, and card network rules and operating regulations
- Experience supporting or managing Prepaid Card and Secured Card programs
- Knowledge of card network compliance requirements, fraud prevention and mitigation strategies, risk management frameworks, and regulatory and operational requirements for card programs
- Experience navigating customer escalations and complex operational challenges
- Strong market research and competitive analysis capabilities
- Ability to identify customer pain points and translate them into innovative product solutions
- Experience developing business cases, pricing models, and financial analyses
- Strong executive communication and stakeholder management skills
- Experience working directly with banks, credit unions, fintechs, or financial institutions
- Ability to build trusted relationships with customers and key stakeholders
- Proven ability to influence decisionmakers and successfully manage complex customer situations
- Experience working in Agile environments
- Familiarity with Aha!, Jira, Confluence, or similar product management platforms
- Ability to collaborate effectively with technical teams, Product Owners, Engineering, and Architecture
- Pragmatic Institute Certification Level II or higher preferred
- Experience with payment modernization initiatives or digital transformation efforts preferred
- Community bank or credit union industry experience preferred
- Experience with card processing platforms and payment ecosystem integrations preferred
- Strong understanding of emerging trends within digital payments and embedded finance preferred
- Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future
Benefits:
- Competitive salary
- Eligibility for incentive awards based on individual and business performance
- Comprehensive range of benefits
- Equal Opportunity Employer
- Recruitment accommodations for accessibility needs
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