Senior Manager, Professional Services – Health & Life Sciences
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Job Description
Senior technical leader ensuring quality and reliability of professional services at UiPath. Collaborating and driving technical delivery excellence across teams with a focus on problem-solving.
Responsibilities:
- Work with project managers to define vision for critical engagements. Proactively identify and address technical and scope risks early in project lifecycle, anticipate potential delivery challenges and establish mitigation plans.
- Drive continuous improvement initiatives to streamline delivery processes.
- Set and uphold the technical bar, and ensure high-quality, maintainable solutions.
- Establish and maintain trusted relationships with key internal and external stakeholders; foster a culture of collaboration and cross-functional partnership for the rest of the team.
- Manage, mentor, and support the careers of delivery professionals by aligning individual strengths and aspirations with organizational goals.
- Hire delivery personnel and coordinate with other Platform Leads to ensure technical consistency during interviews.
- Resolve escalations and make decisions for critical engagements.
- Plan and manage staffing across active and upcoming engagements to ensure optimal resource utilization and balanced workloads.
- Consult with Sales on license consumption opportunities
- Collaborate with leadership and resource management teams to forecast resource needs and address capacity gaps.
- Translate technical complexity into actionable insights for non-technical audiences, ensuring alignment between business and technology.
- Lead strategic discussions to align delivery outcomes with platform vision and business objectives and communicate to senior leadership.
- Promote transparency and clarity across all communication channels, ensuring teams are well-informed and aligned.
- Work closely with other Platform Leads to ensure consistency and shared learning.
- Healthcare – (Payer and Provider) domain knowledgeable
Requirements:
- 10+ years of experience in software development.
- 7+ years of experience in client-facing technology project–previous program or delivery management role focused on software development and systems integration.
- 2+ years of experience in a technical leadership role.
- Experience in recruiting, hiring, managing, and mentoring technical professionals.
- Experience in various agile, waterfall, SDLC, hybrid methodologies and continuous integration.
- High attention to detail and proven ability to manage and deliver multiple, competing, priorities simultaneously.
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions.
- Excellent English written and verbal communication skills.
- Experience with UiPath platform.
Benefits:
- Many of our roles allow for flexibility in when and where work gets done
- We value a range of diverse backgrounds, experiences and ideas
- We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes.
- UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights
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