Senior Manager, Site Reliability Engineering – DevOps
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Job Description
Sr. DevOps Engineering Manager leading CI/CD, cloud automation, and operational resilience for Penn Mutual’s financial services business. Guiding engineers and modernizing AWS delivery practices.
Responsibilities:
- Lead, coach, and develop DevOps engineers through goal setting, performance feedback, career development, workload planning, and delivery oversight
- Remain hands-on with critical technical work, provide practical guidance, review designs and automation patterns, and model engineering discipline
- Translate DevOps strategy and roadmap priorities into team plans, measurable deliverables, and sustainable operating practices
- Manage daily operations for DevOps-supported services, including CI/CD pipelines, deployment automation, infrastructure automation, release support, developer tooling, and production readiness practices
- Drive Infrastructure as Code, DevSecOps practices, automated testing, reusable deployment patterns, secure configuration, secret management, monitoring, and documentation
- Partner with Software Engineering, SRE, Infrastructure, Architecture, Information Security, QA, Change Management, Risk, and Audit
- Support AWS cloud adoption and modernization through standardized automation, secure delivery pipelines, environment management, observability, tagging, cost awareness, and operational support models
- Use metrics, incident trends, stakeholder feedback, and platform health indicators to improve performance, reduce manual toil, and strengthen service quality
- Participate in incident reviews, problem management, corrective action planning, ITIL change governance, audit discussions, vendor coordination, and operational improvement initiatives
Requirements:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; or equivalent practical experience
- 10+ years of experience in DevOps, SRE, platform engineering, cloud engineering, infrastructure, software engineering, enterprise operations, or a related technology discipline
- 2+ years of experience leading engineers, managing technical work, or serving in a formal or informal people leadership role
- Practical knowledge of CI/CD, Infrastructure as Code, cloud services, release engineering, deployment automation, observability, DevSecOps practices, and operational support
- Experience applying standards, controls, documentation, metrics, production readiness practices, and continuous improvement methods in an enterprise technology environment
- Strong communication and collaboration skills, with the ability to manage priorities and explain technical issues in terms of business impact, risk, and operational outcomes
- Working knowledge of IT service management, incident management, change management, compliance, audit readiness, business continuity, and technology risk practices
- Strong problem-solving skills with the ability to analyze complex technical problems and propose/implement effective solutions
- Preferred: experience supporting DevOps, platform engineering, cloud enablement, application modernization, or developer productivity initiatives in a regulated enterprise environment
- Preferred: hands-on experience with AWS, CI/CD platforms, Infrastructure as Code, container platforms, observability tools, security scanning, secrets management, and automated deployment practices
- Preferred: experience embedding security, compliance, logging, monitoring, disaster recovery, tagging, and cost management expectations into cloud and DevOps delivery practices
- Preferred: experience with automation workflows, agents, and other toil-reduction tools
- Preferred: experience improving release quality, change success rates, deployment frequency, incident reduction, automation maturity, and developer self-service capabilities
- Preferred: relevant certifications or demonstrated expertise in cloud, DevOps, platform engineering, containerization, security, IT service management, or reliability engineering
- Preferred: knowledge of Agile software development methodologies such as Agile or Kanban
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