Senior Manager, Supply Chain Operations
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Job Description
Lead end-to-end warehouse and hardware configuration operations for Illumia. Managing and developing Supply Chain Operations while collaborating across various teams.
Responsibilities:
- The Sr. Supply Chain Operations Manager leads end-to-end warehouse and hardware configuration operations for Illumia.
- Ensuring receiving, inventory management, order fulfillment, and hardware configuration run accurately and efficiently in line with quality standards and business expectations.
- The role blends tactical execution with strategic direction by managing and developing the Supply Chain Operations and Hardware Configuration teams.
- Owning vendor and supplier relationships including performance management and contractual escalation.
- Partnering cross-functionally with Planning, Services, Purchasing, IT, Legal, and Finance to align warehouse execution with deployment schedules and business needs.
- Serves as the primary escalation point for fulfillment issues and drives continuous improvement through KPI analysis.
- Leading risk assessment and contingency planning, shaping ERP (Microsoft Dynamics 365) and reporting enhancements.
Requirements:
- Bachelor's degree in Supply Chain, Operations (or related field), or relevant experience required.
- 10+ years of progressive supply chain and logistics experience, with 3-5 years in a management role overseeing warehouse operations and cross-functional teams.
- Strong leadership experience, including mentoring and developing high-performing teams.
- In-depth knowledge of supply chain management, logistics, vendor relations, and contract governance.
- Proven ability to evaluate supplier performance, manage vendor expectations, and drive improvements in cost and efficiency.
- Excellent communication skills, including the ability to prepare business cases and present strategies to senior leadership.
- Proficiency in ERP/WMS systems and operational reporting tools.
Benefits:
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment.
- Comprehensive employee assistance program (EAP).
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
- Flexible spending account (FSA) or health savings account (HSA).
- Matched 401(k).
- Employee stock purchase plan.
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