Senior Manager, Total Rewards, Risk Management
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Job Description
Sr Manager overseeing Benefits, Leave, and Workers' Compensation strategies for TheKey. Leading risk management and compliance efforts in the comprehensive care industry.
Responsibilities:
- Develop and execute enterprise Benefits, Leave, Disability, and Workers' Compensation strategies aligned with organizational, operational, and financial objectives.
- Lead long-term planning, program design, and continuous improvement initiatives that enhance employee experience, mitigate risk, and support business growth.
- Establish governance frameworks, policies, standard operating procedures, controls, and audit practices that promote compliance, consistency, and operational excellence.
- Monitor industry trends, legislative developments, and workforce needs to proactively recommend program enhancements and risk mitigation strategies.
- Serve as a trusted advisor to senior leadership on Benefits, Leave, Disability, and Workers' Compensation matters.
- Oversee all health and welfare benefit programs, including medical, dental, vision, life insurance, disability, retirement, wellness, EAP, and voluntary benefit offerings.
- Lead annual benefits planning, open enrollment, employee communications, and program implementation efforts.
- Evaluate plan performance, utilization trends, enrollment data, and employee feedback to optimize program effectiveness, competitiveness, and cost efficiency.
- Partner with brokers, consultants, actuaries, and carriers to develop plan design recommendations and long-term benefits strategies.
- Oversee enterprise leave and disability programs, including FMLA, ADA, state leave programs, Paid Family Leave, Short-Term Disability, Long-Term Disability, and workplace accommodations.
- Provide strategic oversight of the organization's Workers' Compensation program, including claim management, return-to-work initiatives, injury prevention, and vendor performance.
- Establish and monitor key performance indicators including claim frequency, severity, lag time, litigation rates, reserve accuracy, lost-time claims, and return-to-work outcomes.
- Analyze claim trends and organizational risk factors to identify opportunities for prevention, cost reduction, and improved employee outcomes.
- Partner with third-party administrators, carriers, legal counsel, and operational leaders to ensure effective claim management and regulatory compliance.
- Develop enterprise-wide education, reporting, and investigation practices that strengthen injury management and workplace safety.
- Develop and manage budgets related to Benefits, Leave Administration, Disability, Workers' Compensation, and associated vendor partnerships.
- Conduct financial forecasting, trend analysis, and cost modeling to support strategic decision-making and long-term planning.
- Identify opportunities to improve program efficiency, reduce costs, and maximize organizational return on investment.
- Deliver executive-level reporting, dashboards, and recommendations that provide actionable insights into program performance, cost drivers, and emerging risks.
- Lead relationships with brokers, carriers, third-party administrators, leave vendors, disability providers, wellness partners, and consultants.
- Conduct vendor performance reviews and ensure accountability for service levels, contractual obligations, compliance standards, and business outcomes.
- Lead vendor selection processes, contract negotiations, implementations, renewals, and ongoing optimization efforts.
- Drive process improvements, workflow enhancements, and scalable solutions that improve service delivery and operational effectiveness.
- Ensure compliance with all applicable federal, state, provincial, and local regulations, including ERISA, ACA, COBRA, HIPAA, FMLA, ADA, OSHA, Workers' Compensation regulations, and state leave laws.
- Partner with Legal, Compliance, Finance, and HR Operations to proactively identify and mitigate organizational risk.
- Lead internal audits, compliance reviews, and corrective action initiatives while maintaining audit-ready documentation and practices.
- Lead, mentor, and develop a team of Benefits and Workers' Compensation professionals, including internal employees and contracted resources.
- Establish clear performance expectations, accountability measures, and service standards.
- Foster a culture of collaboration, innovation, continuous improvement, and exceptional employee service.
- Build scalable team structures, processes, and capabilities that support organizational growth and evolving business needs.
Requirements:
- 10+ years of progressive experience in Benefits, Leave Administration, Workers' Compensation, Risk Management, or Total Rewards.
- 5+ years of leadership experience managing teams and enterprise-wide programs.
- Experience supporting multi-state employers required.
- Healthcare, home care, senior care, or highly regulated industry experience preferred.
- Experience managing third-party administrators, insurance carriers, brokers, and vendor relationships required.
Benefits:
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
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