Senior Onboarding Analyst – Fluent English
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Job Description
Senior Onboarding Analyst at VOLL handling onboarding for medium to large clients. Leading complex implementation solutions and optimizing travel & expense processes for strategic clients.
Responsibilities:
- Lead end-to-end onboarding projects for medium and large clients, including global accounts;
- Act as PMO, ensuring governance, timelines, risk management and delivery quality;
- Structure and execute implementation plans (kick-off, schedule, milestones, go-live);
- Manage internal and external stakeholders (clients, vendors, global and regional teams);
- Map and redesign Travel & Expense processes, identifying gaps and improvement opportunities;
- Ensure integration between systems (VOLL, payment methods, ERPs);
- Support the definition and implementation of global travel policies;
- Monitor onboarding success metrics (SLAs, adoption, stability, client satisfaction);
- Handle resolution of critical issues and escalations;
- Promote standardization and continuous improvement of onboarding processes;
- Conduct training and enablement for users and stakeholders.
Requirements:
- Solid experience in customer onboarding/implementations, acting as PMO;
- Proven experience in Travel & Expense / corporate travel;
- Experience with global accounts and multinational environments;
- Experience with project management tools (e.g., Smartsheet, Monday, Jira);
- Knowledge of corporate payment methods (cards, VCN, invoiced/billed payments);
- Experience with system integrations and travel platforms (OBTs, ERPs);
- Fluent English (required) – experience working with global stakeholders;
- Spanish (a plus).
Benefits:
- Meal/food allowance loaded on a Flash card;
- Medical and Dental plan (SulAmérica);
- Total Pass;
- Home office allowance on a Flash card;
- Mental health support (VOLL Care);
- Education assistance through VOLL Education;
- Group life insurance;
- 6-month maternity leave;
- 30-day paternity leave (Our parental leave policy equally applies to same-sex couples);
- Vacation eligibility starting after 6 months;
- Day off.
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