Senior Partner Success Associate
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Job Description
Sr. Partner Success Associate supporting healthcare partnerships at Rula. Managing accounts and driving initiatives for positive mental health impact.
Responsibilities:
- As a Sr. Partner Success Associate at Rula, you'll play a crucial role in supporting the ongoing success of our strategic healthcare partnerships.
- This role combines project management, healthcare operations, and relationship management skills, offering an excellent opportunity to manage small and mid-sized accounts while growing into broader leadership responsibilities.
- Working alongside experienced Partner Success Managers and Directors, you'll help drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone.
- You’ll turn complex data into meaningful stories that strengthen our partnerships and guide process optimizations.
Requirements:
- Experience: 3+ years of professional experience in account management, customer success, or healthcare operations.
- Analytical Skills: Intermediate to expert proficiency in Google Sheets/Excel (pivot tables) and experience using data to tell a story
- Tooling: Proficiency with Salesforce, Looker, and project management software like Asana or adjacent CRM tools to leverage data visualization storytelling
- Stakeholder Communication: Exceptional written and verbal communication skills with the ability to navigate executive-level conversations. Experience managing multiple stakeholders and aligning on priorities, timelines, and tradeoffs
- Experience navigating ambiguity in fast-paced environments
- Project Management: Demonstrated ability to lead projects involving multiple internal and external stakeholders
Benefits:
- 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access: Start saving for your future
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP): Support for your mental and physical health
- New hire home office stipend: Set up your workspace for success
- Quarterly department stipend: Fun team-building activities or in-person gatherings
- Wellness events and lunch & learns: Explore a variety of engaging topics
- Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
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