Senior Practice Manager
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Job Description
Senior Practice Manager leading a team of consultants at Confluent, enhancing customer success in data streaming solutions. Focused on driving adoption and revenue growth through effective project delivery and collaboration.
Responsibilities:
- Drive success with Confluent Professional Services customers across a regional customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, margin and utilization goals.
- Engage with customer organizations from C-level / VP to Architects and program managers. Build initial services direction, oversee customer success and satisfaction, and contribute to the account and regional growth.
- Ensure successful project delivery with both internal teams and our partners to earn our customers’ love. Resolve delivery challenges, address resource contentions, and manage expectations.
- Build a great team and company. Help to develop strong relationships, capabilities, and experience among Confluent team members.
- Participate in Confluent product and sales strategy for the customers in your region.
- Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.
Requirements:
- Professional Services leadership background implementing SaaS/PaaS/IaaS
- Experience overseeing enterprise-level IT delivery projects (10+ years or equivalent capability).
- Experience selling enterprise IT delivery services (2+ years or equivalent capability).
- Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
- The role is primarily customer-facing and candidates need exceptional interpersonal communications capabilities. They travel to customer sites and lead engagements that include working with business executives, enterprise architects and engineering/design management personnel from the customer.
- Ability (and willingness) to travel as required (estimated 20%) of the time to client sites to support sales opportunities and existing customer relationships.
Benefits:
- Offers Equity
- Offers Commission
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