Senior Product Manager – Instant Payments
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Job Description
Senior Product Manager leading FedNow and RTP product strategy for CSI, a software provider serving community and regional financial institutions.
Responsibilities:
- Define and execute product strategy for CSI's Instant Payments portfolio
- Conduct market research, competitive analysis, customer discovery, and validation activities
- Develop and maintain product roadmaps aligned with business objectives and market demands
- Partner with Architecture, Engineering, Technical Product Owners, and Product Leaders to translate strategy into product initiatives
- Create business cases, evaluate product opportunities, and prioritize investments based on customer value and business impact
- Lead the product lifecycle from concept through delivery, launch, adoption, and ongoing optimization
- Analyze market trends, pricing strategies, ROI metrics, and business outcomes
- Collaborate with Product Marketing on positioning, messaging, and sales enablement materials
- Support strategic customer, partner, and industry engagements through demonstrations, presentations, and thought leadership
- Partner with Sales teams to identify growth opportunities and position CSI's instant payments solutions
- Mentor Product Managers and Product Analysts
- Represent CSI at industry conferences, customer events, and webinars as an expert in faster payments and payments innovation
Requirements:
- 6+ years of product management experience focused on Instant Payments, Real-Time Payments (RTP), Faster Payments, or Digital Payments
- Experience supporting or implementing FedNow Service and RTP Network
- Demonstrated ownership of product strategy, roadmap development, and product lifecycle management
- Experience collaborating closely with technology, architecture, and engineering teams to deliver complex financial technology solutions
- Strong analytical and strategic thinking skills
- Experience conducting market research and developing business cases
- Deep understanding of FedNow Service capabilities and operational requirements
- Deep understanding of RTP Network functionality and network rules
- Knowledge of real-time payment processing environments
- Knowledge of 24/7/365 transaction operations
- Knowledge of payment limits, settlement processes, and operational considerations
- Experience with ISO 20022 messaging standards, including pain.001, pacs.008, pacs.002, pain.013, and pain.014
- Understanding of real-time settlement processes, liquidity management, fraud prevention strategies in irrevocable payment environments, operational resilience, and risk management
- Experience within financial services, banking, fintech, or payments technology
- Applicants must be authorized to work in the United States without the need for sponsorship now or in the future
- Preferred: 10+ years of overall professional experience
- Preferred: Community bank and/or credit union industry experience
- Preferred: Pragmatic Institute Certification (Level II or higher)
- Preferred: Experience with Aha! or similar product management platforms
- Preferred: Knowledge of Regulation E and UCC Article 4A
- Preferred: Experience presenting to customers, executives, and industry audiences
Benefits:
- Competitive salary
- Eligibility for incentive awards based on both individual and business performance
- Comprehensive range of benefits
- Accommodation support during the recruitment process
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