Senior Product Manager, PolicyCenter

Posted 12hrs ago

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Job Description

Senior Product Manager owning PolicyCenter product strategy and delivery. Shaping cloud-based policy administration for property and casualty insurers.

Responsibilities:

  • Own a defined area of PolicyCenter end-to-end, from customer discovery through launch and adoption
  • Run the discovery–delivery loop by talking to carriers, documenting problems, writing specifications, partnering with engineering and design, and measuring outcomes after launch
  • Contribute evidence and a clear point of view to the Policy roadmap and prioritization process
  • Evaluate where AI/LLM capabilities can advance underwriting and policy workflows
  • Build trusted relationships with underwriting, product, and IT leaders at carrier customers
  • Work daily with engineers and architects on scoping, sequencing, and trade-offs
  • Develop technical fluency around rating engines, data models, integrations, and cloud delivery decisions
  • Coordinate with PMs across BillingCenter, ClaimCenter, Guidewire Cloud Platform, and rating/underwriting integrations
  • Partner with field and support teams on production satisfaction issues
  • Triage incoming customer issues and determine whether the appropriate path is a fix, configuration guidance, or new feature
  • Define and use success metrics including quote-to-bind time, straight-through processing, underwriting cycle time, renewal retention, and customer satisfaction
  • Collaborate with senior product managers and the product leadership team

Requirements:

  • 5–8 years of product management experience
  • Experience on enterprise B2B SaaS products serving large customers
  • Direct experience with P&C insurance, ideally policy administration, underwriting, rating, forms, endorsements, renewals, or quoting
  • Track record of shipping meaningful features end-to-end, from problem discovery through adoption
  • Technical fluency with complex policy administration applications
  • Ability to read API contracts
  • Ability to reason about data models and rating logic
  • Ability to have substantive design conversations with senior engineers
  • Strong written and verbal communication
  • Ability to translate between customer language, product specifications, and engineering detail
  • Familiarity with Guidewire InsuranceSuite, Duck Creek, Majesco, or comparable core insurance platforms preferred
  • Exposure to AI/ML or agentic features in a production product preferred
  • Experience with cloud/SaaS migration and large installed bases of on-prem customers is a plus
  • Background working with underwriting, actuarial, or product management stakeholders at a carrier is a plus
  • Prior experience as an engineer, solutions architect, business analyst, or implementation consultant on core insurance systems is a plus

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Company sponsored retirement plan
  • Annual company bonus plan may be available
  • Commissions may be available
  • Long term incentive awards may be available
  • Disability accommodations during the hiring process
  • Appeals process for denied accommodations or non-selection decisions