Senior Product Owner, Zuora Billing
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Product Owner for Zuora Billing at Genesys, driving product roadmap and requirements for billing capabilities supporting subscription models. Partnering with multiple teams to ensure reliable and compliant solutions.
Responsibilities:
- Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities.
- Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to understand business processes, pain points, and desired outcomes.
- Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation.
- Drive solution definition in partnership with Technical Leads, ensuring designs are scalable, supportable, compliant, and aligned to end-to-end Quote-to-Cash architecture.
- Actively lead discovery and problem-solving by asking questions, investigating root causes, and challenging unclear or incomplete requirements.
- Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption.
- Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments.
- Partner with Product & Pricing teams to support product catalog, rate plans, charge models, pricing changes, and new product introduction readiness.
- Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring.
- Partner with Revenue Systems teams to ensure downstream revenue recognition impacts are understood and properly addressed.
- Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers.
- Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt.
- Partner with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria.
- Support incident analysis and production issue resolution by helping clarify business impact, expected behavior, and process ownership.
- Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale.
- Drive continuous improvement by identifying opportunities to simplify processes, improve data quality, reduce manual work, and increase automation.
Requirements:
- 8+ years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery.
- Strong understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments.
- Hands-on experience with Zuora Billing or a similar enterprise subscription billing platform.
- Experience translating complex business requirements into clear user stories, acceptance criteria, process flows, and delivery priorities.
- Strong ability to drive solutions across business and technical teams, including clarifying ambiguity and aligning stakeholders.
- Demonstrated ownership mindset with the ability to drive resolution for issues and ensure sustainable outcomes.
- Strong analytical and problem-solving skills, including curiosity to investigate root causes and understand upstream/downstream impacts.
- Experience working in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems.
- Ability to balance strategic roadmap work with Run-the-Business priorities and production support needs.
- Excellent communication skills, with the ability to explain complex billing concepts to technical and non-technical audiences.
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Similar Jobs
Senior Product Manager
Senior Product Manager responsible for leading product features and driving business value in AI-driven solutions for contact centers. Own strategy and roadmap while collaborating cross-functionally.
Senior Product Manager
Senior Product Manager leading the vision for native provider Mobile Apps at Agero. Responsible for GPS collection ecosystem enhancing speed, transparency, and operational efficiency.
Product Manager – Tender Management
Product & Tender Manager overseeing product strategy and execution in urban lighting solutions. Collaborate across teams in a company focused on innovative lighting for smart cities.
Associate Director, Product Owner – Retail, CPG
Associate Director Product Owner for Retail and CPG at Nagarro, driving digital transformations and leading strategies for product ownership in various domains.
Senior Director, Product Management
Lead Product Management at Automox, a cloud-native IT operations platform, driving AI-powered innovation and product development.
Senior Product Manager, AI
Senior Product Manager overseeing AI program development and delivery at Mitratech. Driving product outcomes and collaborating with engineering and design teams for enterprise solutions.
Manager – Product Management
Manager, Product Management leading product owners across scrum teams for Granicus' govDelivery platform innovation strategy. Supporting a team to enhance government and citizen engagement.
Senior Product Manager, Donor Intelligence
Senior Product Manager overseeing AI tools that enhance donor relationships at Virtuous. Defining strategy, collaborating with teams, and ensuring value delivery in B2B SaaS.
Digital Product Owner – Mobile Applications
Digital Product Owner leading strategy and optimization of mobile applications for Sparklight. Working cross-functionally to enhance digital properties and improve user experience.
Product Manager
eRA Product Manager managing Notre Dame's electronic Research Administration ecosystem. Leading major implementation and influencing product development with cross-functional internal teams.
Senior Product Manager, Aviation Hardware
Senior Product Manager defining and growing Flock's aviation product portfolio. Collaborating with various teams to translate customer needs into a clear product roadmap and execution.
Senior Agile Product Owner
Senior Manager, Agile Product Owner at Evernorth Health Services, shaping Agile teams and managing backlogs to deliver high-quality product solutions. Requires extensive Agile experience and strong leadership capabilities.
Product Owner, Mid-level
Product Owner responsible for connecting business needs and technological solutions for a financial firm. Ensuring high-value deliveries and managing product backlogs effectively.
Senior Product Manager – Agentic Workflows
AVP, Senior Product Manager developing AI-powered workflow solutions for Walker & Dunlop. Collaborating with teams to improve business processes and drive operational efficiency.
Product Lead, Opportunities Board
Product Lead responsible for the strategy and execution of CEA’s Opportunities Board. Focused on high-impact career opportunities and scaling the board's outreach.
Senior Product Manager
Senior Product Manager responsible for managing fraud portfolio propositions at Outseer. Collaborating across teams to drive product success and market readiness with commercial emphasis.
Product Manager
Product Manager supporting product delivery, optimization, and fraud mitigation for FordPay Payment platform. Collaborate with global teams on payment processing and merchant onboarding.
Senior Product Manager, Warranty
Senior Product Manager at Porch Group developing industry-leading consumer experiences for home warranty products. Driving product strategy, development, and cross-functional collaboration in a growing insurance platform.
Director, Product Management – AI
Director of Product Management at Bamboo Health leading AI product strategy and roadmap. Focused on improving patient engagement and experiences after hospital discharge through innovative solutions.
Senior Product Manager
Senior Product Manager driving product strategy and direction, focusing on customer insights and AI tools. Collaborating with cross-functional teams to enhance product delivery and market launches.