Senior Program Manager – Technical
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Job Description
Senior Program Manager leading initiatives to enhance Red Hat's Sales Cloud functionalities and improve system performance through automation. Collaborating cross-functionally to drive strategic projects within the organization.
Responsibilities:
- Lead cross functional initiatives to decommission the legacy system, implement new Enterprise Territory Management (ETM) functionalities, and deliver user-requested business enhancements within the Red Hat Sales Cloud (RHSC) and Salesforce CRM (Customer Resource Management) platform
- Drive the end-to-end program management of CPQ (Configure, Price, Quote) requirements including implementation, migration, and user enablement
- Manage the design and delivery of customized workflows, approval matrixes, and price rule configurations aligned with regional and business specific requirements
- Manage global project tracking using Jira and collaborate closely with engineering, product, and business teams to ensure alignment and delivery
- Analyze and improve system performance by introducing automation
- Act as program and coordination lead for Dataverse migration from source system to snowflake, ensuring alignment between technical teams, data product owners, and business stakeholders
- Drive business coordination and lead the third party tax integration, including managing stakeholder communication, coordinating UAT (User Acceptance Testing), and overseeing implementation timelines
Requirements:
- Bachelor's degree (U.S. or foreign equivalent) in Business Analytics, Information Systems, Electronic Engineering or related field and five (5) years of experience in the job offered or related role
- Must have five (5) years of experience with: applying Agile methodologies to lead programs and projects, including facilitating Agile ceremonies, managing product backlogs, coordinating with stakeholders, and ensuring timely delivery across teams; and leading cross-functional teams, engaging stakeholders, and driving alignment across departments to achieve program objectives
- Must have four (4) years of experience with: Business Intelligence tools to build dashboards, track performance metrics, and analyze complex datasets to generate actionable business insights; analyzing and optimizing business processes, designing workflow automations, and implementing solutions to enhance operational efficiency; and gathering and documenting business requirements, translating them into functional specifications, and working with technical teams to implement solutions
- Must have three (3) years of experience with: integrating CRM and ERP systems by executing data mapping, applying transformation logic, and ensuring data transfers across platforms; and Salesforce Sales Cloud and CPQ, including developing custom objects, workflows, validation rules, and complex pricing and product configurations.
Benefits:
- bonus
- commission
- equity
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