Senior Program Manager
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Job Description
Senior Program Manager managing client, supplier, and VMS operations for Venn, a healthcare staffing optimization company. Driving provider placements, reporting, account growth, and process improvement.
Responsibilities:
- Manage the activity and performance of Venn programs with key clients
- Serve as point of contact and liaison to clients, suppliers, and VMS partners
- Manage the provider placement process between suppliers and clients
- Communicate, support, and direct supplier activity
- Maintain and update VMS platforms
- Provide reporting and analytics according to Venn procedures and client statements of work
- Conduct business reviews with clients
- Service and further develop existing business accounts
- Seek continuous process improvement opportunities
- Provide strategic sales support and intelligence gathering
- Understand and document client needs and upcoming demand
- Manage the VMS process from requisition through credentialing, accounting, and ongoing performance
- Ensure workflow steps progress timely within the VMS
- Train and support VMS and Venn program users
- Review provider presentations for completeness and requirements fulfillment
- Manage changes to requirements, requisitions, schedules, and rules of engagement
- Ensure compliance with contracts and key performance indicators
- Work with VMS partners on capability effectiveness, support, and evolution
- Create monthly account activity overviews
- Ensure timely timekeeping approvals, invoice accuracy, approvals, and accounting terms
- Provide utilization, process effectiveness, forecasting, issue, and opportunity reporting
- Conduct client reviews and provide status updates and feedback on providers
- Participate in executive team meetings and provide client program updates
- Develop and implement client program roadmaps and business plans with leadership
- Assist with RFP requests for new business
- Serve as an escalation contact for internal and external issues
- Handle escalated customer concerns and direct them appropriately
- Conduct supplier performance and process improvement review sessions
- Conduct client activities and calls to support program adoption
- Maintain client accounts and communicate with clients to identify new needs and grow accounts
- Assist in the ongoing evolution of the Venn organization
- Provide internal strategic sales support and RFP intelligence
- May work on special projects or other assigned duties
Requirements:
- Bachelor’s degree preferred
- 5+ years of account management experience
- 2+ years of experience with MSP or a large client
- Previous locum tenens experience preferred
- Healthcare sales experience preferred but not required
- Ability to create and implement client execution strategies
- Relationship and business development skills
- Ability to interact at all levels of the business
- Excellent communication, negotiation, and presentation skills
- Ability to prepare correspondence, proposals, contracts, price quotes, and bids
- Expertise in managing and coordinating projects
- Attention to detail and strong organizational and multitasking skills
- Excellent interpersonal and public relations skills
- Knowledge of company products
- Industry knowledge preferred but not required
- Strong understanding of healthcare recruiting processes and strategies
- Strong user experience with Excel, Word, PowerPoint, and VMS platforms
- Ability to speak, read, and write; ability to use a telephone and computer
- Ability to interpret various instructions
- Ability to deal with a variety of variables under only limited standardization
- May be required to undergo pre-employment drug testing after a conditional offer
Benefits:
- Company-paid benefits: Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions
- Healthcare benefit options: Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance
- Paid parental leave
- Company sponsored 401k plan with company matching
- PTO accruing at 15 days/year for the first year and increasing with tenure
- Remote/work from home job opportunities
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