Senior Quality Analyst – ITOM, CSM
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Job Description
Senior QA Analyst testing ServiceNow products for NewRocket, an AI-first Elite ServiceNow Partner. Developing test plans, automating testing, and resolving defects across enterprise platform projects.
Responsibilities:
- Develop and execute test plans to ensure all objectives are met
- Implement and monitor test scripts to assess functionality, reliability, performance, and quality
- Identify and remedy defects within the production process
- Recommend, implement, and monitor preventative and corrective actions
- Compile and analyze statistical data
- Ensure user expectations are met during testing
- Draft quality assurance policies and procedures
- Investigate customer complaints and product issues
- Ensure ongoing compliance with quality and industry regulatory requirements
- Review test cases and scenarios, analyze issue causes, and take corrective actions
- Specify, plan, report, design, and review work in ServiceNow and automation areas
Requirements:
- Ability to understand and apply performance, unit, integration, and automated testing techniques
- Ability to use IDEs, debuggers, build tools, source control, ServiceNow instances, profilers, and Unix/system administration tools
- Good understanding of software testing types, techniques, tools, processes, and methodologies
- Experience reviewing test cases and scenarios, analyzing issue causes, and taking corrective actions
- Understanding of smoke, functional, integration, system, regression, stress, and black-box testing
- Solid end-to-end functional and non-functional testing experience with the ServiceNow platform
- Experience testing ServiceNow-based products
- Hands-on knowledge of an existing automation framework, preferably ServiceNow ATF
- Technical expertise in ServiceNow and automation areas
- Four-year undergraduate degree in Computer Science or a relevant field
- 3+ years of ServiceNow testing experience or related experience
- ISTQB, CSTE, and CSA certifications preferred
Benefits:
- Equal opportunity workplace and affirmative action employer
- Workplace committed to diversity and inclusion
- Disability accommodation available upon request
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