Senior Salesforce Architect
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Job Description
Design and deliver Salesforce product-to-cash landscape at PointClickCare, a leading health tech firm. Mentor engineers and architects while implementing AI solutions for transformative healthcare.
Responsibilities:
- Design, deliver, and continuously improve the Product-to-Cash landscape on Salesforce
- Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain
- Partner closely with the Principal Salesforce Architect to align on architectural direction
- Produce High-Level Designs (HLD), Low-Level Designs (LLD), and conceptual diagrams
- Manage architecture and system roadmaps, ensuring alignment with platform standards
- Define, maintain, and enforce platform standards across the Salesforce ecosystem
- Build Proof of Concepts (POCs) to prove out the architecture
- Actively participate in requirement gathering, clarifying scope and resolving ambiguity
- Work with the integration team to design and govern integrations
- Provide hands-on Revenue Cloud Advanced (RCA)/CPQ coaching
- Own the end-to-end architecture of the Product-to-Cash lifecycle
- Identify and resolve process gaps and technology gaps across Product-to-Cash
- Apply an AI-first mindset to problem solving
- Work with the development team to hand over designs cleanly
- Address any requirement gaps and shape the right solution
- Extend and mature the Product-to-Cash solution as business needs evolve
- Translate business requirements into well-architected solutions
- Conduct research and develop Proof of Concepts
- Promote the adoption of design patterns for solution design and development
- Partner with data and integration architects to ensure data integrity and compliance
- Work closely with solution architects to ensure alignment with overall enterprise architecture
- Contribute to a learning community within the enterprise architecture discipline.
Requirements:
- Bachelor's or master's degree in computer science, Information Technology, or a related field
- 10+ years of Salesforce experience across implementation, configuration, and solution design
- 3–5 years of Salesforce architecture experience (minimum required)
- Deep, hands-on expertise in Revenue Cloud Advanced (RCA)/ CPQ, with the ability to coach and mentor others on the platform
- Proven experience producing HLD, LLD, and conceptual diagrams, and managing architecture and system roadmaps
- Proven experience architecting and delivering end-to-end Product-to-Cash solutions: quoting, contracting, ordering, fulfilment, billing, revenue, customer success, and customer support
- Strong experience with billing systems and billing platforms, including invoicing, billing schedules, payments, dunning, and revenue recognition
- Experience working with integration teams to design and govern cross-system integrations
- Demonstrated ability to identify and resolve process gaps and technology gaps across the Product-to-Cash value chain
- An AI-first mindset, with exposure to Agent force and Claude-based solutions for solving business and technical problems
- Experience working with Salesforce Connected Apps (applications from the Salesforce AppExchange)
- Proven experience designing and delivering complex B2B SaaS Salesforce solutions
- Familiarity with managed packages such as Gong, DocuSign CLM, Kantata, Gainsight, Showpad, Qualtrics, or similar enterprise apps is a plus
- Strong understanding of Salesforce architecture capabilities and ecosystem, including Sales Cloud, Service Cloud, and Revenue Cloud
- Strong leadership, coaching, and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders
- Salesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified System Architect preferred
- Familiarity with enterprise architecture frameworks (TOGAF, C4, ArchiMate, etc.)
- Strong analytical, problem-solving, and communication skills
- Understanding of security architecture principles and practices.
Benefits:
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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