Senior Salesforce Engineer
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Job Description
Senior Salesforce Engineer developing scalable Salesforce solutions at FICO. Collaborating with business stakeholders to enhance process and system improvements in a dynamic environment.
Responsibilities:
- Partner with cross-department business stakeholders to support process and system improvements, leveraging existing enterprise-wide systems (e. g., Oracle, Snowflake, Conga CLM) and sales tools like Pardot (MCAE).
- Collaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, as well as support end-user training and enablement programs.
- Gather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processes.
- Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions.
- Serve as a subject matter expert on FICO Salesforce Sales solutions and data integrations, influencing system design and integration approaches.
- Design, build, and maintain high-quality custom solutions, upholding development best practices including peer code reviews, unit testing standards, and adherence to Salesforce governor limits.
- Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery.
- Manage project execution including project planning, communication, issue resolution, and change management.
- Drive adoption of new technology and process changes in partnership with regional and global operations teams.
Requirements:
- Proven Salesforce development experience in an enterprise environment with deep expertise in Apex, Lightning Web Components (LWC), Salesforce APIs and core Sales Cloud principles: Opportunity Management, Account and Contact Management, Lead Management, Reporting, and Dashboards.
- Experience in large-scale CRM transformation programs or enterprise Salesforce environments (Required) with Salesforce Platform Developer I Certification (Required), and Platform Developer II (Strongly Preferred).
- Strong proficiency designing and implementing Salesforce Flows and automation tools to streamline processes, as well as hands-on experience designing and building on Salesforce Sales Cloud and Service Cloud Enterprise or Unlimited editions.
- Prior experience gathering and translating business requirements into system design, with the proven ability to lead discussions and meetings across both technical and business stakeholders, preferably within a technology consulting firm or fast-growing technology company.
- Experience with REST/SOAP API integrations, connecting Salesforce to third-party enterprise systems such as Oracle, Snowflake, or middleware platforms, as well as familiarity with Salesforce DevOps tools, CI/CD pipelines, source-driven development (Salesforce DX / Git), change sets, and sandbox management.
- Experience managing user roles, profiles, permission sets, sharing rules, and maintaining data security and integrity.
- Knowledge of data governance, internal controls, process compliance, and permission security.
- Exposure to or hands-on experience with Salesforce Einstein AI capabilities (including Einstein Lead Scoring, Einstein Opportunity Insights, Einstein for Service or Einstein Analytics/CRM Analytics), agentic AI features within Salesforce (such as Agentforce, Einstein Copilot, or Prompt Builder), and the ability to design extensible solutions that leverage these capabilities.
- Ability to manage multiple priorities and concurrent projects while maintaining exceptional attention to detail.
Benefits:
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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