Senior Solutions Architect
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Job Description
Senior Solutions Architect helping Grafana Labs customers deploy Grafana observability solutions. Leading technical workshops, architecture design, implementations, and customer success.
Responsibilities:
- Work with customers including business executives, project managers, and IT development staff
- Understand business needs and translate them into business and technical requirements
- Design solutions involving data visualization, workflow recommendations, migrations, and enterprise-scale architecture
- Act as a functional lead and demonstrate a clear methodology and functional capabilities
- Lead customer functional workshops, document requirements, and design appropriate solutions
- Advocate adherence to standards and best practices
- Stay current on Grafana Labs, observability, and related technologies
- Provide technical delivery, training, onboarding, implementation, expansion, and consulting support
- Provide roadmap assurance, guide project execution, and align Grafana capabilities with customer architectures, goals, and constraints
- Identify recurring issues, monitor support needs, and advocate for product improvements
- Support Sales, Product Management, Engineering, Support, and Professional Services teams with innovation and product improvements
Requirements:
- Located in Germany
- 5+ years of experience working on deployment teams, using project management techniques
- Direct experience with observability (o11y)
- Best practices for using and deploying an observability stack covering visualization, alerting, metrics, logs, and traces
- Preferably experience with Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo
- Proven track record of successful delivery of customer projects, preferably enterprise observability implementations for large customers
- Excellent communication skills with customers, partners, and internal members
- Kubernetes, including kubectl, Helm, and preferably Tanka
- Experience with cloud platforms: AWS, GCP, and Azure
Benefits:
- Restricted Stock Units (RSUs)
- 100% remote, global culture
- Career growth pathways
- In-person onboarding
- 30 days of annual leave per annum, including 3 Grafana Shutdown Days
- Transparent communication and regular company-wide updates
- Autonomy and support to ship great work and try new things
- High-trust, low-ego culture
- Approachable, transparent leadership
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